Elevate card operations at OFX as a Card Operations and Services Analyst. This role encompasses end-to-end management of card issues and fraud investigation to enhance customer experience.In this agile position, you'll support the Global Manager, Cards & Transaction Services, focusing on operational management and fraud prevention strategies. Your responsibility will include maintaining partner relationships and optimizing service delivery processes through effective collaboration and communication with global teams. You will also report on key service metrics to drive improvements.Key Responsibilities:Manage card service availability and client satisfactionProcess exceptions and resolve operational issuesSupport client service teams with inquiriesConduct fraud and dispute management processesMaintain detailed records for internal and external auditsRequirements:Knowledge of card systems and dispute toolsExperience with fraud identification and resolutionCollaborative mindset in a global work environmentFamiliarity with Salesforce or similar CRMOperational proficiency in managing workloadsApply your card services expertise to support operational success and client satisfaction at OFX.

📌 Ofx Card Operations Analyst Role (Edmonton)
🏢 OFX
📍 Edmonton