Lead the customer support efforts at CHEP Canada as a Customer Support Manager. Emphasizing cooperative excellence, this hybrid role integrates problem-solving with strategic customer support initiatives.In this essential role, you will oversee a diverse portfolio of Tier 1 and Tier 2 customers, ensuring that service excellence is at the forefront of our operations. Your ability to analyze customer data and resolve disputes will help enhance satisfaction and drive operational improvements across the supply chain. Engage with internal teams and customers alike to foster a proactive service culture that supports both business growth and customer loyalty.Key Responsibilities:Manage critical customer inquiries and service resolutionWork closely with finance, logistics,



and operations to optimize serviceMonitor and drive performance metrics to enhance customer satisfactionEnsure comprehensive customer records are maintained accuratelyAddress high-priority customer service delivery issues proactivelyRequirements:Bachelor's degree or diploma in a relevant fieldSales/service experience with key account managementProficient understanding of financial KPIs and service metricsStrong organizational and analytical skillsExperience with CRM and ERP toolsLead customer support initiatives that drive value, ensuring CHEP Canada continues to be a trusted partner in supply chain excellence.

📌 Customer Support Leadership Role At Chep (Mississauga)
🏢 CHEP
📍 Mississauga