As an Associate Product Manager, Customer Engagement & PI Planning at Canadian Tire, you will be responsible for supporting the development, enhancement, and ongoing optimization of customer engagement products that impact how customers interact with Canadian Tire throughout their fulfillment journey. These products include Delivery (including freight payment, reconciliation and reporting), Store Fulfillment, customer communication channels (email, SMS, notifications), contact centre capabilities, self-service experiences, and a variety of internally developed and third-party technology solutions.In addition to product ownership responsibilities, you will serve as a key coordinator for Program Increment (PI) Planning activities across the eCommerce Fulfillment organization. You will work closely with Product Managers, Business Analysts, Scrum Masters, Delivery Leads, Architects, and business stakeholders to ensure initiatives are properly planned, prioritized, estimated, and ready for quarterly planning cycles.ResponsibilitiesServe as a key coordinator of the quarterly PI Planning process for eCommerce Fulfillment teamsManage pre-PI Planning readiness activities across multiple product portfoliosMonitor enhancement progress through key planning milestones including requirements definition, T-shirt sizing, solution design, WBS, story writing, refinement, and prioritizationFacilitate weekly Pre-PI Planning meetings with Product Managers and Associate Product ManagersTrack planning readiness and ensure initiatives meet required governance checkpoints before PI PlanningWork closely with Scrum Masters, Delivery Leads, Architects, and Business Analysts to address blockers and planning risksPrepare quarterly planning materials and maintain planning documentationCreate and maintain PI Objectives, capacity planning materials, dependency tracking, and risk registersSupport facilitation of quarterly PI Planning sessions and coordinate planning agendas, breakout sessions,



and stakeholder participationDocument and communicate planning outcomes, risks, dependencies, and action itemsBuild solid partnerships across Product, IT, Operations, Contact Centre, Digital, Architecture, and Delivery teamsHelp monitor squad capacity, backlog health, and projected workload with ITSupport the development and execution of product strategies that align with business objectives, customer needs, and organizational prioritiesOwn product enhancements from concept through launch and post-launch evaluationCollaborate with architects, engineers, business analysts, QA teams, and operations partners throughout the development lifecycleMonitor product and feature performance using operational, customer experience, and business KPIsDrive continuous improvement of planning processes, product delivery practices, and team effectivenessRequirements2–5+ years of experience in Product Management, Project Management, Program Management, Business Analysis, or a related disciplineExperience working within Agile product development environmentsStrong understanding of backlog management, sprint planning, story refinement, and software delivery processesExperience coordinating cross-functional initiatives involving business and technology teamsStrong organizational skills with the ability to manage multiple workstreams and deadlines simultaneouslyExcellent stakeholder management and communication skillsStrong analytical and problem-solving capabilitiesExperience working with planning and delivery tools such as Jira, Confluence, Excel, PowerPoint, and related reporting toolsExperience with SAFe, Agile Release Trains, Program Increment Planning, capacity planning, or portfolio planning is considered a strong asset2–5+ years of experience in Product Management, Project Management, Program Management, or Business Analysis. Experience in Agile environments with strong understanding of backlog management, sprint planning, and story refinement. Proficiency with Jira, Confluence, Excel, and PowerPoint. SAFe or PI Planning experience is a strong asset.

📌 Associate Product Manager & Pi Planning Lead, Ecomm Fulfillment (Toronto)
🏢 Canadian Tire
📍 Toronto