Become a vital member of the support team as a Bilingual Customer Experience Representative. Join during overnight shifts to provide exceptional service in English and French to our customers.Your role involves responding to client requests through calls and emails, showcasing your customer service expertise. You will work to create a service-driven atmosphere by maintaining effective communication and ensuring that client expectations are met and exceeded.Key Responsibilities:Address client requests via calls or emailsComplete work order requests for productive serviceCollaborate with teams for urgent mattersFoster understanding of building automation technologiesMonitor SLA compliance for all completed ordersRequirements:2-4 years of customer support experienceCollege or equivalent work experience requiredHVAC/building automation knowledge is beneficialStrong aptitude for customer interactionAbility to adjust to evolving prioritiesElevate customer satisfaction through bilingual interaction and exceptional service delivery in a thriving support role.

📌 Customer Experience Representative - Bilingual (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 GDI.com
📍 Riviere-des-Prairies—Pointe-aux-Trembles