Making a difference is at the heart of everything we do. Whether we are helping raise funds for a childs life‑saving surgery, supporting abandoned animals, ensuring someone finds a warm shelter, or feeding the hungry, our team delivers hope daily. As a Bilingual Customer Experience Specialist, you will be the voice of compassion, guiding donors and managing essential inquiries for vital non‑profit organizations and religious charities.

Bilingual Customer Support Specialist (Spanish/English)

Contract Type: Contract-to-Hire (Conversion to permanent employment after required hours are completed)

Start Date: Immediate Start

Training: Paid initial training conducted on-site (Winnipeg) until fully operational

Workplace Model: Hybrid (On-site during initial training; post-training remote work with a requirement to attend the Winnipeg office twice a month and for client visits)

Schedule: Full time, Monday to Friday, 8:00 AM – 6:00 PM CST

Pay Rate: $19.50 CAD per hour

Location: Winnipeg, Manitoba

Advantages

• Major Canadian institutions frequently use agencies as their exclusive point of entry—a contract is often the premier "test drive" leading to a permanent position.


• Through this contract-to-hire opportunity, you will also receive access to the Randstad Advantage.


• Access to competitive optional health and benefits insurance


• Weekly automated timesheets with reliable, direct pay


• A 4% accrued vacation pay structure


• Upon permanent conversion with the client, you unlock comprehensive corporate benefits including extended health, vision, and dental coverage, an RRSP program, paid time off, Short and Long‑Term Disability options,
  
  
  
  and structured internal career advancement paths.

Responsibilities

• Compassionate Donor Engagement: Handle incoming calls, chats, and emails with empathy to educate donors and support essential fundraising campaigns.


• Multichannel Communication Management: Respond to customer inquiries across digital platforms including email and live chatrooms while maintaining detailed interaction records.


• Transaction & System Navigation: Process donor contributions accurately using secure software while concurrently managing multiple digital platforms and web tools.


• Service Excellence & Resolution: Answer inquiries regarding client services, doctrine, and programs while escalating complex issues according to established protocols.


• Goal Achievement: Meet daily call‑handling targets and performance metrics to support the long‑term sustainability of partner charitable organizations.

Qualifications

• Fluency in speaking, reading, and writing in both Spanish and English.


• High school diploma or GED equivalent.


• Minimum typing speed of 25 words per minute alongside strong computer navigation skills.


• Demonstrated ability to multi‑task efficiently in a fast‑paced, multi‑screen digital environment.






• Dedicated home workspace equipped with high‑speed wired internet (100 Mbps download / 30 Mbps upload via Ethernet), two monitors, a noise‑canceling USB headset, a webcam, and a smartphone.


• Personal PC or laptop running Windows 11 with at least 16 GB RAM, Intel Core i5 processor or higher, and a 250 GB SSD (Mac, Chromebooks, and tablets are not supported).

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity‑seeking groups who are usually underrepresented in Canadas workforce, including those who identify as women or non‑binary/gender non‑conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

Spanish/English Customer Success Associate – Non‑Profit & Charities Winnipeg office