Join AppDirect as an Operations Specialist, enhancing support operations for global services. Leverage your tech expertise and data insights to optimize performance.In this role, you will be part of a energetic Support Operations team focused on improving technical service delivery. Your responsibilities include collaborating with internal teams and outsourced partners to achieve world-class standards. By analyzing data and monitoring key performance indicators, you will drive operational improvements and contribute to strategic planning initiatives that enhance customer experience.Key Responsibilities:Work with partners to meet operational goalsAnalyze productivity and present findings to stakeholdersDrive program launches from concept to executionSuggest improvements for resource managementCollaborate with quality teams to enhance customer supportRequirements:3-5 years' experience in a relevant fieldStrong data analysis skills with MS ExcelBackground in cloud applications and customer supportKnowledge of call center KPIsRelevant degree in Business or IT preferredUtilize your skills to improve operational effectiveness and service delivery at AppDirect.

📌 Appdirect Operations Specialist Position (Montreal)
🏢 AppHelp by AppDirect
📍 Montreal