Great White North - Where teamwork, curiosity, and client care come together.About the RoleIf you love solving problems, helping people, and diving into current technology, you'll feel right at home with us. As a Support Specialist at Great White North, you'll be the friendly, knowledgeable first point of contact for our clients. You'll troubleshoot issues, deploy new workstations, keep systems running smoothly, and make sure every client interaction leaves a great impression.This role is perfect for someone who thrives in a fast‐paced environment, enjoys variety in their day, and takes pride in delivering an exceptional client experience.What You'll DoProvide technical support in person, over the phone, and through remote toolsRespond to client requests quickly and professionallyAnswer incoming calls to the Great White North main lineSetup and deploy desktops and laptops (onsite and remote)Transport equipment to and from client or company locationsAdminister and maintain client and internal disaster recovery solutionsPerform backup restores as neededSupport client servers and network solutions for standard requestsMonitor the RMM suite and address alertsWork with third‐party vendors for warranty or software issuesRespond to after‐hours mission‐critical requests when requiredTrack time accurately in our PSA platformUpdate and create internal documentationContribute to refining KPIs and improving processesTravel out of town occasionally as neededWhat You BringExperience supporting end‐users and documenting solutionsStrong troubleshooting skills across Windows Server/Desktop, cloud services, Office apps, networking, VoIP, backups, and security toolsExcellent communication, organization, and analytical skillsA client‐first mindset and a passion for going the extra mileCuriosity, courage, and a willingness to ask for help when neededA desire to continually learn new technologiesStrong attention to detailExtra Great (Nice to Have)Experience in an MSP environmentFamiliarity with CRM or PSA toolsPrevious helpdesk or IT support experienceValid Ontario driver's licenseWhy You'll Love Working HereAt Great White North, we believe in supporting our team just as much as we support our clients.You'll enjoy:A collaborative, supportive teamPaid family health benefits after 6 monthsGroup Retirement Savings PlanOne extra vacation day for every year of servicePerformance‐based bonus opportunitiesFlexible work schedules — because life happensCompany‐sponsored team events throughout the yearA workplace that values fun, growth, and great peopleIf you're ready to grow your skills, make an impact, and join a team that truly enjoys what they do, we'd love to meet you.

📌 It Support Specialist (Canada)
🏢 Great White North Technology Consulting
📍 Canada