LocationRegina or WeyburnContract TypeTemporary - Full Time until 10/15/2027We generate more than just power for the people of Saskatchewan. We also offer some of the best jobs in the province. Our challenging careers will help you grow, while being surrounded by a team committed to safety, openness, collaboration and accountability. We offer highly competitive salaries and perks packages to our employees. If you're someone who thrives in a team environment and doesn't shy away from a good challenge, join us!Job SummaryThe employee in this classification is responsible to act as the primary contact for internal and external customers and is responsible for the maintenance, coordination and communication in response to customer account and billing inquiries, concerns, complaints, outage notifications and requests for new services. This position may be required to rotate through various functions as required by the department and/or corporation.Key AccountabilitiesProvide front line service and information to customers and the public concerning corporate services, rates, regulations and policies for both telephone and in-person inquiriesReceive, investigate and respond to customer inquiries, complaints and outage notifications and direct to the appropriate resource when necessaryReceive payments, issue refunds, prepare invoices and initiate contact for the production and collection of paymentsProvide excellent customer services to internal and external customers, while following corporate quality guidelinesDetermine customer needs by utilizing precise questioning techniquesMaintain a working knowledge of departmental systems, processes, policies and procedures and identify and recommend areas of improvementReceive,



distribute and prepare incoming and outgoing communications both internal and external to the corporationMaintain files and records associated with the departmentAssist with the development of training for the departmentPerform general accounting and financial functions as requiredParticipate in continuous educational and professional development as requiredOther related and assigned dutiesKnowledge/Skills/AbilitiesBachelor's Degree, Diploma, Certificate or Program in Business Administration, or equivalent AND/OR; Two (2) years of administrative and/or customer service experience utilizing standard corporate software applications (Microsoft Office Suite), or equivalentAbility to cooperate and deal tactfully with other staff and the publicAptitude for accuracy and detailAbility to implement and make sound decisionsAbility to use standard corporate software applications (Microsoft, SAP, etc.)Ability to provide extraordinary customer service for all internal and external customersAbility to work independently or as part of a teamThis positions falls with in the scope of the Unifor Local 649.Candidates under consideration may be required to participate in an assessment process consisting of any/all of the following: interview, abilities test, case study and/or presentation.Diversity & InclusionAt SaskPower, we believe in the importance of fostering and maintaining a workforce that's representative of the communities we serve. We acknowledge and recognize equity groups designated by the Canadian Employment Equity Act.We base our selection process on merit and encourage all diverse groups to participate fully.Learn more at Commitment to a Representative Workforce.Follow us on LinkedIn to stay up to date on our latest job openings.

📌 Csr, Business Support (Weyburn)
🏢 SaskPower
📍 Weyburn