Bilingual Customer Service and Sales Support Associate2 days ago Be among the first 25 applicantsBase pay range: CA$55,000.00/yr - CA$65,000.00/yrIntroductionAre you fluent in French and English, and ready to join a company that values your communication skills, problem-solving mindset, and dedication to delivering top-notch service? Our client is looking for a Bilingual Customer Service Representative who is excited to support customers and contribute to growth. This is a fantastic opportunity to work in a fast-paced environment where your input and initiative are truly valued.What You'll DoYou will be the friendly and knowledgeable first point of contact for customers, assisting them in both French and English. From handling inquiries and processing orders to resolving concerns and preparing quotes, you'll play a key role in maintaining customer satisfaction and supporting the sales team.ResponsibilitiesRespond to customer inquiries via phone, email, or in person professionally and promptlyResolve complaints and order issues with care and efficiencyProvide accurate information on products, services, and policiesProcess orders, returns, and exchanges in alignment with company proceduresShip product samples as requested by customers or sales repsKeep customer records up to dateCollaborate across departments to deliver seamless supportBuild strong relationships by providing consistent,



high-quality serviceIdentify and qualify new leads from inbound contactsDevelop pricing quotes and tailored proposalsEnsure a high standard of customer satisfaction through every interactionSupport additional administrative or service tasks as neededQualificationsFluency in French (Quebecois) and English, both written and spokenAt least 2 years of experience in customer service, inside sales, or a similar field, preferably in manufacturing or building materialsHigh school diploma required, bachelor's degree preferredExcellent communication and interpersonal skillsAdaptability in a dynamic, multi-tasking environmentStrong conflict resolution and problem-solving skillsDetail-oriented and organizedExperience with SAP, CRM systems, and Microsoft Office is a plusComfortable working both independently and as part of a teamGrowth-focused work cultureOpportunities to gain experience in a key role within a dynamic teamExposure to a variety of customer service and sales support functionsBilingual workplace where your language skills are a true assetWhy Work with UsOur client offers a welcoming environment that values initiative, learning, and collaboration. This is a place where you can sharpen your skills, explore growth opportunities, and make a real impact by supporting customers and the sales process. If you're ready to take the next step in your customer service career and work with a company that supports your development, we want to hear from you.Seniority level – Entry levelEmployment type – Full-timeJob function – Customer Service and AdministrativeIndustries – Manufacturing and Furniture and Home Furnishings ManufacturingReferrals increase your chances of interviewing at Bilingual Source by 2x

📌 Bilingual Customer Service And Sales Support Associate (Mississauga)
🏢 Bilingual Source
📍 Mississauga