*** You MUST be located in Fort McMurray, AB - this is a local position ****** Full-time, permanent | Monday to Friday, 8:00 AM – 4:30 PM, with flexibility required outside of regular business hours to support operational and customer needs.TRIDON OFFERSCompetitive WagesCompany RRSP MatchingAdditional Paid Days Off for Years of ServiceOn the job trainingManufacturer Provided TrainingOpportunity to advance and grow within a rapidly growing companyJOB SUMMARYThe Rental Clerk (for turnarounds at customer sites) is responsible for ensuring that customers receive the required rental equipment that meets their needs by providing excellent customer service. They will work closely with the Rental Department Team Lead(s) and Rental Account Representative(s) to provide customers with cost-effective solutions for both temporary and long-term communications needs.The Rental Clerk will fulfill rental orders and complete administrative duties such as ensuring customer contracts are current, accurately entered into the system for billing, and maintaining the customer database. They will also be responsible for processing equipment returns and ensuring all rental equipment is clean, properly maintained, and in good working order for the next customer.Due to the fast-paced nature of the business and customer operational requirements, the Rental Clerk must be adaptable and able to effectively manage changing priorities and turnaround demands. Flexibility outside of regular business hours (8:00 AM – 4:30 PM), including occasional evenings and weekends, may be required to support customer and operational needs.RESPONSIBILITIES AND DUTIESPromote and Maintain Customer RelationshipsProvide excellent customer service and direct enquiries as required to the Rental Department Team Lead(s) and Rental Account Representative(s)Establish, develop and maintain a calling list of new and recurring customers to ensure lasting relationship with TridonProactive in acquiring the future/upcoming demand of recurring customersPreparation of Quotes and OrdersPrepare rental quotes and contracts per customer solutions requirementsFulfill orders from internal & external customers and dealers,



ensuring equipment counts and accessories match the orderSetting up of contracts with rental customers including preparing paperwork, verifying credit ratings with Accounts Receivable, and allocating suitable equipment to ordersWork with the Manager to facilitate demand planning and material availabilityForecasting and PlanningWork with Rental Department Team Lead(s) in providing information for the development of Asset Acquisition requestsConduct rental equipment inventory cycle counts as required to ensure that what is available to rent matches with what is in rental systemEnsure effective and efficient movement of rental equipment between rental locationsRental Equipment MaintenanceProcess equipment returns and update contracts accordinglyEnsure that all rental equipment is clean and in good working order by:Inspecting equipment on returns for damage and notifying customers of any issues and related costsCleaning equipment as required to ensure the next customer receives equipment in proper working order and "like" new conditionGetting equipment repaired as required either internally or externallyRun reports of outstanding orders and equipment, process lost/Beyond economical repair equipment Service orders accordingly.Ensure that rental department area is kept clean and in order, including any offsite storage facilitiesOther duties as requiredQUALIFICATIONSHigh School Diploma or equivalentTwo (2) plus years of experience working as a customer facing rental clerk/adminTwo (2) plus years of experience working with rental or leasing contractsAssetExperience with NetSuite: Business Management SoftwareRental experience within the telecommunications industryWarehouse experience or exposure to the environmentExperience with inventory management systemsOther RequirementsFull, valid,



and current driver's licenseClean 5-year driver's abstractClear Criminal Background CheckSKILLSVery high attention to detailStrong interpersonal and excellent customer service skillsEffective at fostering solid relationships with both internal and external customersAbility to prioritize your work and meet multiple deadlinesHigh comfort level working in a rapid-paced team environment that is constantly changingStrong written and verbal communication skillsProficient with Microsoft office Suite (Word, Excel, PowerPoint) and in computer application programs such as Outlook, MS Teams, SharePoint, etc.RELATIONSHIPSThe incumbent also works directly with:Rental teams in all locations across the organizationClients and Potential CustomersService DepartmentInventory DepartmentManagementSafety DepartmentAUTHORITYThe Rental Clerk holds the authority to do the following:Identify customer needs and develop appropriate solutionsWORKING CONDITIONS AND PHYSICAL ENVIRONMENTThe Rental Clerk will work in an office/warehouse environment and must comply with the company dress code. They may be exposed to moderate noise levels. A valid class 5 driver's license may be required to travel for job-related activities.PHYSICAL DEMANDSThe Rental Clerk must be able to spend the majority of the day sitting and/or standing. Stooping, bending, kneeling, squatting, and carrying will be required for short distances with weight up to 25lbs. The incumbent will be also required to look at a computer screen for long periods of time.ABOUT USTridon Communications is a full solution Telecom Systems Integrator with CSA certification and licensed by APEGA. Our Engineering, Service, Data, and Tower Divisions collaborate with customers to build custom solutions for their communication needs. We have been supplying communication products and services to Alberta industry since 1981. We operate seven service shops in Fort McMurray, Edmonton, Edson, Hinton, Calgary, Saskatoon & Terrace British Columbia.WE ARE AKENWOOD Authorized DealerState of the Art CSA (Canadian Standards Association) Certified Repair Centre

📌 Rental Clerk (Wood Buffalo)
🏢 Tridon
📍 Wood Buffalo