YW Calgary Crisis Shelter2003 16 Street SECalgary, AB T2G5B7, CANDescriptionReporting to the Manager, the Child & Youth Lead provides day-to-day oversight for the licensed Child Support program, including the After School Program and youth programming within the crisis shelter and YWCA's affordable housing, Taylor Family Home. Centered in trauma-informed, culturally responsive and developmentally appropriate practice, this role ensures that children and youth who have experienced violence, instability and trauma receive coordinated support that strengthens resilience, foster safety, and promote healthy development.The Lead champions an environment where children and youth can heal, learn, grow, and importantly experience joy and connection. This work is a key contributor to YWCA's holistic and innovative model of shelter care, ensuring integrated pathways of support for children and youth during and after their shelter stay, and strengthening outcomes across the full shelter and housing continuum.This is a 1-year contract position based on-site at the YWCA Crisis Shelter. The schedule consists of three day shifts and two evening shifts per week, with one weekend day shift per month, flexed in consultation with the Manager. Flexibility is required to respond to emergent situations and operational staffing needs, including occasional early morning shifts.WHAT WE OFFERTruly rewarding work; contribute to lasting, positive change for individuals and our communityA supportive team setting and opportunities for professional developmentComprehensive benefits including an employee assistance planPaid time off (for eligible roles; prorated based on startdate and FTE) includes:3 weeks of paid vacation6 personal daysA paid day off to celebrate your birthdayWHAT YOU'LL DOProvide ongoing team guidance and operational oversight for the licensed child support program, including the after-school program, ensuring compliance with licensing standards, safety protocols, and organizational policies and proceduresDeliver and model trauma-informed, culturally sensitive, and developmentally appropriate care for children and youth aged 0 – 17.Ensuring daily programming meets emotional, social,



developmental and recreational needs while allowing space for fun, creativity, and age-appropriate playOversee staffing schedules, daily operations, and ratios to ensure consistent, safe, and regulatory-compliant service deliveryParticipate directly in service delivery as needed to support licensing requirements in child support and actively facilitating youth programming alongside youth programming staffMaintain strong communication with mothers/caregivers regarding their child's progress, needs, safety considerations, and available supportsPartner closely with the Outreach Child and Youth Case Managers to coordinate continuity of care for children and youth transitioning from the shelter to community or housing programsIn collaboration with the Manager design, implement and evaluate a comprehensive programming slate for children and youth in shelter and affordable housing, aligned with best practices in trauma-informed care, child development, positive youth engagement and the outcomes of the holistic shelter modelCo-create individualized plans or support for children and youth with more complex needs in consultation with shelter staff, outreach case managers, partners and caregiversProvide day-to-day leadership, coaching, mentoring and guidance to Child & Youth workers to support high-quality, trauma-informed programmingLead team meetings, reflective practice sessions, and ongoing professional learning opportunities to foster a cohesive and capable team cultureIdentify and communicate any concerns related to staff performance, conduct, or policy adherence to the Manager in a timely manner. The Lead does not carry responsibility for performance management; all performance management actions will be in collaboration with the ManagerAct as the primary liaison between the Manager and child and youth staff, ensuring timely communication,



follow-up and issue resolution.Maintain high-quality documentation, records, attendance logs, licensing reports, and program evaluationsEnsure all licensing documentation is up-to-date and collaborate with Facilities and Maintenance team in a timely manner prior to inspection datesTrack program metrics, outcomes, and participation for reporting to funders, leadership and evaluation teamSupport grant-writing initiatives by providing program data, stories, outcomes and future development needsQUALIFICATIONSPost-secondary education in Child & Youth Care, Early Childhood Education, Social Work, or a related fieldAlberta Childcare Certification level 2 or higher, preferredValid Standard First Aid and CPR level C is requiredMinimum 3-5 years of experience supporting children and youth in trauma-informed settings; experience in domestic violence services preferredWHAT YOU'LL BRINGExperience in gender-based violence, housing, or related sector, including experience in a leadership or team support roleExperience working with diverse populations, including Indigenous families, newcomers, 2SLGBTQIA+ youth, and others who face systemic barriersKnowledge of child development, attachment, sensory regulation, and impacts of traumaEmotional resilience, the ability to regulate under pressure, and consistent use of trauma-informed and strengths-based approachesStrong communication, collaboration, coaching and problem-solving skillsYWCA Calgary is committed to providing an equitable, diverse, and inclusive workplace where all employees, volunteers and clients feel valued and respected, whatever their race, religious beliefs, colour, gender, gender identity, gender expression, sexual orientation, disability, age, ancestry, or place of origin.Privacy statement: Personal information is managed in accordance with Alberta's Personal Information Protection Act (PIPA) and other applicable laws and we are committed to safeguarding your personal information. During the recruitment process personal information is collected for the purpose of people practice management. Privacy inquiries can be directed to the attention of the Privacy Officer at [email protected] .

📌 Child & Youth Lead (Calgary)
🏢 Calgary
📍 Calgary