Kickstart your career in cybersecurity with Fortinet as a Technical Support Specialist based in Burnaby, BC. Provide top-notch technical assistance while managing customer relationships and resolving their technical challenges.In the role of Technical Support Specialist, you will be the main point of contact for our clients, assisting them through troubleshooting and issue resolution. This involves in-depth analysis of Fortinet products and configurations, guidance to enhance customer understanding, and effective case management.



The collaboration with engineering teams will allow you to directly influence improvements.Key Responsibilities:Perform basic troubleshooting on Fortigate product linesCollect essential data and analyze configurationsSuggest corrective actions based on technical evaluationsLead customer education on product usageManage ongoing technical communications and case escalationsRequirements:0-2 years in a tech support role in networking/securityFamiliarity with operating systems: Windows, OSX, LinuxStrong foundational knowledge of TCP/IP and routingExperience with security tools like firewalls and VPNsExcellent communication and problem-solving skillsBecome adept in cybersecurity support while playing a critical role in customer satisfaction at Fortinet!

📌 Cybersecurity Support Specialist Role (Burnaby)
🏢 Zoomcar
📍 Burnaby