About IntouchCXIntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we've scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.About The JobAre you looking for an exciting new challenge? IntouchCX is looking for you! As one of the world's leading outsourcing companies, we are seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for customer care excellence, both internally and within the BPO industry.We're hiring a Manager of Compliance & Risk to oversee compliance adherence with external legislation and internal organizational processes and policies.As Risk & Compliance Manager, You Will...Supervise and mentor staff to complete assigned projects and tasks within given timelinesEnsure that client-partner contracts are being reviewed to meet necessary compliance requirementsAssure audits are being completed and appropriately reported as required by government legislatureWork alongside other departments to assess operational risks on a regular basisIdentify what controls need to be implemented to mitigate risks,



while monitoring controls to track effectivenessEnsure compliance with the company's policies and proceduresProvide insight and recommendations for process improvements that are identified during compliance reviewsAssist external auditors by providing required documentation as requestedSupport and complete other related projects as neededAs Risk & Compliance Manager, You Need...Post-secondary degree in Business Administration or Finance1-2 years experience in a supervisory position2-3 years experience in an audit or compliance functionistExperience working with internal and external contactsStrong communication skills to effectively interact with diverse groups of people at all levels of the organizationExcellent writing skills in order to write necessary required reportsStrong analytical, critical thinking and problem solving skillsThe ability to research and source informationThe ability to organize and follow-up on multiple tasks/details with accuracy and timelinessExcellent time and project management skillsAbility to adapt to change and innovationThe ability to travel occasionallyEqual Employment OpportunitiesIntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of chance in all aspects of employment and does not discriminate based on protected characteristics.AccommodationsIntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.BenefitsIndustry-leading medical, vision, and dental benefit plans + paid time off benefitsAmazing career growth opportunities

📌 Risk & Compliance Manager (Winnipeg)
🏢 Kibbi Technologies
📍 Winnipeg