Shape the future of customer interactions with Decagon as an Agent Success Lead. Your focus on both relationship management and project guidance will drive client success with our AI solutions.In this pivotal role on Decagon's Agent Success team, you'll engage directly with enterprise clients to facilitate project deployment and ensure they harness the full potential of our technology. Ideal candidates will possess robust skills in client collaboration and project management, and will thrive in a high-growth environment.



Your insights will also play a role in influencing product enhancements.Key Responsibilities:Define operational frameworks for Agent SuccessDevelop long-term partnerships across customer organizationsNavigate clients through deployment and adoption phasesContinuously develop product knowledge and industry insightsWork with teams to align customer needs with technical improvementsRequirements:4+ years in a customer-centric technical roleProven ability to manage high visibility projectsExcellent presentation skills for diverse audiencesUnderstanding of GTM sales processesFamiliarity with agent deployment in large settingsImpact customer success and technology growth at Decagon by integrating your unique skills and experience.

📌 Agent Success Lead At Decagon (Toronto)
🏢 Decagon
📍 Toronto