The Customer Service Representative (CSR) helps advance our Bank's market position and financial growth, and establish Shinhan's presence in the community. The CSR is a strong relationship builder who is able to develop a rapport with new clients and provide support that will continually improve the relationship and advance our Bank's presence in the industry.Key Responsibilities & AccountabilitiesCreate a positive "First Impression" by greeting and engaging customers in a range of sales, service and informational conversationsProactively promote Shinhan Bank's products and services by listening to and identifying the needs of customersResolve customer problems and concerns promptly, escalating issues as requiredProvide excellent service to customers to meet their day-to-day banking needsComplete financial transactions; opening/closing/renewing accounts, deposits, withdrawals, bill payments, and other account transactions for customers accurately and efficientlyEnsure the necessary due diligence is taken to support the accuracy of all customer transactionsAdhere to control standards, identify and manage the risk associated with the customer relationship, including credit risk, operational risk and financial crime (Fraud and Anti-Money Laundering) RiskManage on reserved cash through currencies possession of Notes and Coins, cash order and shipment,



night deposit and brinks depositContribute to the achievement of branch KPI objectives by meeting or exceeding individual sales goalsBe knowledgeable of and comply with Bank and industry codes of conduct and with securities laws and regulationsIdentify and refer customers to team members and internal bank partners as appropriateHandle clearing services and remittance (inward, outward and internet banking)Managing branch supplies and expense budgetAdditional duties as deemed necessaryJob RequirementsEducation Requirements: Secondary School Diploma is required; Bachelor's Degree is preferred.Work Experience Requirements: < 1 year of experienceSkilled in assessing recent and existing customer's needs, providing quality advice and recommendationsStrong interpersonal skills, ability to build quality, long-term relationships with clientsAdvanced word processing and computer skills (Word, Excel, Power Point etc.)Strong attention to detailDemonstrated skills to effectively organize and prioritize high volume of workStrong teamwork orientationLegally eligible to work in CanadaKnowledge & SkillsAdaptability & FlexibilityLearning mindset (Continuous learning)Collaboration & TeamworkEffective interactive communicationInitiativeInnovativenessInformation/ Data seekingAttention to detail and qualityKnowledge of Administration processes, practices and proceduresRisk, compliance and audit mindsetMS Office, ERP (Aither)

📌 Customer Service Representative (Coquitlam)
🏢 Shinhan Bank Canada
📍 Coquitlam