Step into a rewarding Member Services Representative role at Coast Capital in Kelowna. Provide exceptional service and financial guidance while building lasting relationships with our members.In this full-time position, your role emphasizes proactive listening and member engagement at Coast Capital. You will have the prospect to deliver insightful financial advice while assisting members with their inquiries. Strong problem-solving skills and a commitment to member service are essential for success in this role.Key Responsibilities:Welcome members and provide friendly, efficient serviceIdentify and address member needs proactivelyGuide members on using alternate banking channelsCollaborate with colleagues to optimize member servicesDetect and report any fraudulent transactionsRequirements:Excellent communication and listening abilitiesCapacity for empathy in sensitive conversationsInitiative in addressing member concernsKnowledge of financial products for referralsVersatile in managing varying scenariosUtilize your customer service expertise to create positive financial experiences for members at Coast Capital in Kelowna.

📌 Kelowna Member Services Representative Role
🏢 Coast Capital Savings
📍 Kelowna