Lead operations as the Guest Experience Manager at Thermea Spa Village Whitby, ensuring exceptional service in a wellness-focused setting. Join a team that values care and community.This full-time role focuses on creating memorable experiences for spa guests through effective management. You'll collaborate closely with the Assistant Director of Operations, ensuring smooth communication among departments and spearheading initiatives that improve guest satisfaction. Your leadership should enhance both team dynamics and operational efficiency.Key Responsibilities:Oversee operations as Manager on DutyAddress and resolve guest complaints efficientlyDevelop and maintain guest service standardsFoster team development and engagementEnsure cleanliness and safety during all operationsRequirements:Five years in hospitality or wellness sectorsThree years in a leadership capacity managing teamsProficient with MS Office applicationsStrong communication and relationship-building skillsCapable of multi-tasking and problem-solvingDrive operational excellence and guest engagement at Thermea Spa Village Whitby, where your leadership can truly make a difference.

📌 Thermea Spa Operations Manager Position (Whitby)
🏢 Groupe Nordik
📍 Whitby