Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.ResponsibilitiesProcess high volume of product sales orders accurately according to standardsWhile processing purchase orders you will liaise with the Regional Sales Managers, the Client Success team, the Production & Shipping teams as well as our Distributors & CustomersProvide information to our customers via e-mails and phone-calls in a proactive, prompt, and professional mannerBe an example of professionalism and high standardsMeet customer care goals and service levels for an exceptional customer experienceIdentify areas of improvement and work with leaders to develop solutions and implement changeHandle shipping disputes and rush ordersEscalate customer discrepancies and provide suggestions on areas of improvementProcess credit card paymentsCollaborate with finance regarding invoicing and credit disputesAbout YouHigh school diploma or equivalent requiredMinimum 1 year experience in customer service, order processing, sales support, or a related fieldStrong attention to detail and ability to work in a fast-paced environmentYou have experience with a CRM system (NetSuite considered an asset)You demonstrate advanced verbal and written business communication skills that are clear, concise, courteous,



and professionalYou enjoy customer service and supporting a agile team of sales professionalsEffectively assist in the accurate and timely processing of product and service ordersYou have sound mathematical skills to validate orders and assist our partners with their order inquiresYou are computer literate including Microsoft Word, Excel, Power Point, Google Drive, SharePoint MS Teams, Outlook, Remote working communication toolsYou are organized, detail-oriented and can multi-task in a fast-paced environmentYou are a team player who offers solutions and ideas to continually improve the businessYou consider yourself highly collaborative and are proactive in your approach to customer issuesYou are outgoing, courteous, ambitious, and present a professional demeanorYou are a go-getter with a positive attitude, wanting to make a difference within your teamTotal RewardsAt Blackline Safety, we offer more than just a job—we offer a career with purpose. Our Total Rewards offerings are designed to support the diverse needs of our global workforce and vary based on employment type and location. They may include:Competitive base salary and annual compensation reviewComprehensive health and dental benefits*Mental health and wellness supportFlexible work arrangements and hybrid work model for eligible positionsPaid vacation,



personal and sick days*Professional development opportunitiesEducation fundingA collaborative, inclusive, and mission-driven cultureExclusive access to perks and discountsA flexible 'Dress for Your Day' environmentEligibility and coverage vary by employment type and regionDiversity, Equity & InclusionBlackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.If you require accommodation during the recruitment process, please contact us at [email protected]. We are committed to ensuring an accessible and equitable experience for all candidates.Join UsIf you're passionate about technology, safety, and making a difference, we'd love to hear from you. Apply today and help us build a safer, more connected world.Unauthorized Recruitment Communication AlertWe are aware of the instances in which individuals are receiving fraudulent job offers or interview requests that are fraudulently alleged to be from Blackline Safety.Blackline Safety does not request payment or personal financial information at any stage of the recruitment process.Please exercise caution, and do not respond to emails or other communications that are not from a Blackline Safety email address.

📌 Order Management Representative (Calgary)
🏢 Blackline Safety
📍 Calgary