Onsite Flexibility: Hybrid – 4 days in office, Monday to ThursdayPosition Type: ContractContract Duration: 6 months (with potential for extension)Pay Rate: C$30.00–C$35.00 / Hour (CAD)Shift / Schedule: Monday to Friday, 8:30 AM – 5:00 PMTravel Requirements: Not requiredOperations AnalystLocation: Toronto, ONOnsite Flexibility: Hybrid – 4 days in office, Monday to ThursdayContract DetailsPosition Type: ContractContract Duration: 6 months (with potential for extension)Pay Rate: C$30.00–C$35.00 / Hour (CAD)Shift / Schedule: Monday to Friday, 8:30 AM – 5:00 PMTravel Requirements: Not requiredJob SummaryThis role exists to provide volume support for day‐to‐day operational functions within a collaborative, close‐knit team of 20 members. The position involves working in a call center environment, with 80% of functions focused on conducting outbound calls and being responsible for the timely and accurate follow‐up of client transfers from other financial institutions into TD Wealth. The remaining 20% of functions include data entry duties such as updating in‐house systems and working closely with ISM, Kofax (Imaging system), and in‐house Case Management software. The contractor will have access to customer data. A full week of training is provided with ongoing support throughout the engagement.Key ResponsibilitiesMake outbound calls to financial institutions and update internal systemsOperate within a call center environment,



managing high volumes of outbound communicationConduct timely and accurate follow‐up on client transfers from other financial institutions into TD Wealth (approximately 80% of daily functions)Perform data entry functions including updating in‐house systems (approximately 20% of daily functions)Work closely with ISM, Kofax (Imaging system), and in‐house Case Management softwareParticipate in a daily 15‐minute huddle meetingInteract with external stakeholders and handle customer data responsiblyMeet daily deliverable targets and performance metricsRequired SkillsOperations experience in banking/financial services: 1–2 yearsAttention to detail and multi‐tasking skillsHigh technical aptitudeStrong Excel skills – solid understanding of using Excel spreadsheets, including spreadsheets with macros; must have the technicalcapability to learn and apply macros during trainingExcellent verbal and written communication skills for updating tickets and carrying out data entry dutiesProfessional and interpersonal skills for making outbound phone calls (phone experience is a strong must‐have skill for this role)Preferred SkillsCall center experiencePrevious TD Wealth experiencePrevious experience with ISM, EIS,



or Ticketing systemsBanking experienceBilingual – French and EnglishExperience with macrosEducation RequirementsUniversity degree (undergraduate) requiredRequired Experience1–2 years of overall professional experience1–2 years of operations experience in banking or financial servicesWork Workplace / Physical RequirementsCall center environmentDaily 15‐minute team huddleNo overtime expectedNo rotation requiredContractor will have access to customer dataMedical, Vision, and Dental Insurance Plans401k Retirement FundAbout the ClientThis client is a leading financial services and banking institution operating across Canada, with a broad network supporting wealth management, retail banking, and institutional financial services. The organization employs thousands of professionals across functions including operations analysts, accountants, solutions developers, technology specialists, and release train strategists who collaborate within agile, fast‐paced teams. With a team culture that emphasizes collaboration, growth, and long‐term development, this organization is consistently ranked among the top financial institutions in North America, serving millions of clients annually.About GTTGTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.Job Number: 26-12999 Industry: Data & Analytics#gttca

📌 Operations Analyst (Toronto)
🏢 Global Technical Talent, an Inc. 5000
📍 Toronto