Reference: S-250318-67Deadline to apply: September 22, 2026 11:00 PM EDT: Monday to Friday 8h30-4h30, or upon agreement with direct supervisor.Salary range: 27.78$/h- 37.08$/hIMPORTANT: Full-time replacement effective immediately, until the return of the incumbant.Reference: S-250318-67Deadline to apply: September 22, 2026 11:00 PM EDTSchedule: Monday to Friday 8h30-4h30, or upon agreement with direct supervisor.Salary range: 27.78$/h- 37.08$/hIMPORTANT: Full-time replacement effective immediately, until the return of the incumbant.JOB SUMMARYUnder the supervision of the ITS Coordinator of Support and End User Computing and as part of the ITS team. The primary responsibility of the IT Technician is to install, maintain, diagnose and repair college computer software and hardware, peripherals, audio-visual equipment and mobile devices, and to provide in-person or remote assistance to college staff and students.Duties And ResponsibilitiesProvide on-premise and remote-access 1st and 2nd level technical support to staff and students (end users) making use of the College's computer hardware, software, network components, audio-visual equipment and peripherals.Deliver end user technical support and assistance in person or using remote assistance tools which may also include telephone, e-mail and chat program (e.G. Microsoft Teams); Verify, install, configure, set-up and maintain College computer hardware, software, network components, peripherals and audio-visual equipment; Diagnose, recover, repair,



or coordinate repairs of College IT equipment; Perform troubleshooting of software and hardware problems; Retrieve, process and report on incident and request tickets from the College's ITSM ticketing system (Octopus); Pro-actively resolve ITSM (Octopus) incident and request tickets previously opened and/or resolve tickets assigned to them by administrative support or management; Resolve issues in a prompt and productive manner, prioritizing based on impact and urgency; Escalate issuesas necessary to meet service level and operational level agreements; Open service tickets for end users, document all actions taken to resolve or attempt to resolve issue so that administrative support or management may reassign to the appropriate technician; Where possible,provide proactive support leveraging monitoring systems and other tools in order to resolve potential system issues before impact is realized; Replace administrative support agent Help Desk staff member when on breaks or leave; Keep up to datewith technology and software advancements in areas related to College functionsTrain other technicians as required; Perform any other related tasks falling within the scope of the job classification as required.QualificationsEducation:To have a diploma of college studies (DEC) in an appropriate specialty or a diploma or an attestation of studies which is recognized as equivalent by the competent authority.Specific RequirementsAbility to diagnose and resolve hardware and software problems, recognize the entire scope of an issue and participate objectively towards resolutionAbility to perform remote troubleshooting of typical IT issues that occur in a multi-user environmentAbility to maintain and repair computers, network, peripherals, and audio-visual equipmentHave a strong understanding of end user computing hardware and audio-visual equipmentFundamental understanding of servers and networkingHave experience using a variety of software and environments including Microsoft 365, Windows 11, macOS, and familiarity with desktop virtualization.Demonstrated basic of use of electrical and manual hand tools, testing and diagnostic devicesTeam orientedProven ability to multi-task, work under pressure, prioritize and meet deadlinesProactive service-oriented person with a positive attitudeStrong critical-thinking, communication, and customer service skillsAutonomous and self-motivated – able to work with minimal supervisionEnglish (advanced oral, comprehension and intermediate written)French (intermediate oral and comprehension, basic written)Testing May Be Required To Demonstrate Knowledge OfFrench (intermediate oral and comprehension, basic written)English (advanced oral, comprehension and intermediate written)

📌 Its Technician (Saint-Flavien)
🏢 Cegep John Abbott College
📍 Saint-Flavien