Account ManagerDepartment: SalesEmployment Type: PermanentLocation: Greater Montreal Metropolitan Area, CanadaReporting To: VP, Customer Success & GrowthDescriptionVeriforce is a leader in contractor compliance and supply chain risk management, helping the world's most safety-conscious organizations protect their workers, their reputation, and their operations. As Account Manager, you will own a portfolio of existing customers across key industries — including Oil & Gas, Mining, Utilities, and Manufacturing — and be accountable for their retention, growth, and long-term success.This is a revenue-carrying role, not a service role. You will defend and expand your book of business by deepening relationships, driving adoption, and uncovering net-new prospect within existing accounts — turning satisfied customers into growing ones.What that means day-to-day:1. Own the Book — Retention FirstCarry full accountability for gross retention and renewal outcomes across your portfolioRun a disciplined renewal motion: early engagement, clear value recaps, and proactive risk management well ahead of renewal datesIdentify churn risk early through usage signals, stakeholder changes, and sentiment — and mobilize the right resources to address it2. Grow the Base (Net New From Existing)Identify, qualify, and close expansion opportunities: new sites, new business units, new use cases, and additional solutionsBuild account plans that map whitespace across each customer's organizationDevelop ROI-driven expansion business cases grounded in the value already delivered3. Build Multi-Threaded RelationshipsDevelop trusted relationships from day-to-day users up to economic buyers and executive sponsorsMulti-thread deliberately so no account depends on a single championConduct structured business reviews (QBRs/EBRs) that reinforce value delivered and align on what's next4. Drive Adoption & Value RealizationMonitor product adoption and health metrics; partner with customers to close usage gapsConnect customer objectives to measurable outcomes in compliance, risk reduction,



and operational efficiencyEnsure every account can articulate the value Veriforce delivers — in their own words5. Forecast & Manage with DisciplineMaintain accurate CRM records across renewals and expansion pipeline (stages, next steps, close dates)Deliver reliable renewal and expansion forecasts on a weekly and monthly cadenceParticipate actively in account review and deal review cadences6. Execute Cross-FunctionallyPartner with Customer Success, Implementation, Product, and Support to deliver a seamless customer experienceServe as the customer's advocate internally — escalating what matters and closing the loopFeed customer insights back to Product, Marketing, and GTM leadershipHow Success Is MeasuredRetention: Gross revenue retention, on-time renewal rate, and churn preventedGrowth: Net revenue retention (NRR), expansion ARR closed, and whitespace penetration across the portfolioAccount health: Adoption and usage trends, multi-threading depth, and executed account plans and business reviewsForecast reliability: Renewal and expansion forecast accuracy and CRM disciplineCustomer outcomes: Customer satisfaction and advocacy (references, case studies, testimonials)What you'll need to be successful:3+ years of B2B account management, customer success with revenue ownership, or full-cycle sales experience — SaaS preferredA track record of hitting retention and expansion targets in a quota-carrying roleExperience with industrial sectors — Oil & Gas, Mining, Utilities, or Manufacturing — an assetStrong commercial instincts: you can spot an expansion opportunity, build the case,



and close it.Bilingual in both French and English (mandatory)Executive presence and the ability to run a business review that lands with a VP or C-suite audienceDisciplined CRM and forecasting habitsWillingness to travel to key accounts as required [specify % if known]What you'll get in return:We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work, and believe that if you look after your people, they look after everything else!Personal Health & WellbeingIntegrated mental health & wellbeing supportVacation – starting at 3 weeksWellness Days & Annual Giving Day – an extra to give back to yourself or your communityComprehensive medical and dental coverageEnd of the year, company-wide shut down for you to relax and rechargeFuture PlanningLinkedIn Learning License for upskilling & developmentInterested but don't feel you meet all the requirements?Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we consider applications that might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!Bring Your Whole Self to Work.We are proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.What you can expect if you apply:A response to your application within 15 working daysAn interview process consisting of:An initial discovery call with the recruiterA first stage interview via Microsoft TeamsAdditional interview with the stakeholders you'll be working with closely in the roleWe're keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.

📌 Account Manager (Montreal)
🏢 Cognibox
📍 Montreal