Join Ada as an AI Customer Solutions Consultant and transform customer service. You will play a critical role in ensuring SMB and MME clients achieve their goals with our cutting-edge platform.As a key player in customer success, you'll resolve inquiries through AI expertise, enabling optimal value realization from Ada's services. Your initiative in designing engagement strategies will drive revenue and ensure client satisfaction. This position is pivotal in aiding clients to leverage Ada's groundbreaking technology.Key Responsibilities:Manage customer success inquiries and support ticketsDesign human-touch and automated interaction strategiesIdentify at-risk customers and suggest improvementsCollaborate to share insights and resourcesFacilitate engaging customer meetings and support sessionsRequirements:2+ years of customer success experienceFamiliarity with APIs and SaaS platformsOutstanding communication skills for diverse audiencesRelationship management skills with senior stakeholdersResourcefulness in navigating ambiguity and data insightsHelp Ada elevate customer experiences through intelligent solutions and proactive engagement.

📌 Ai Customer Solutions Consultant Role (Ottawa)
🏢 Ada18
📍 Ottawa