Become a Customer Care Team Lead at ZayZoon and lead a passionate remote team to drive significant employee financial wellness initiatives. Shape the support strategy and enhance overall customer experiences.This role allows you to make a substantial impact as you guide and optimize a team dedicated to helping hardworking employees. You'll work closely with multiple departments to embed a customer-first mindset, influence KPIs, and lead ongoing training for new hires. Your leadership will be instrumental in achieving ZayZoon's ambitious goals in financial wellness.Key Responsibilities:Direct a Customer Care team committed to operational excellenceAnalyze performance data and service quality indicatorsFacilitate a supportive workplace through coaching and feedbackSet and manage team and individual goals strategicallyCreate comprehensive reports to track support performanceRequirements:Minimum 4 years in a customer support environmentAt least 2 years of people management experienceExperience with process improvements and team change managementStrong communication capabilities for diverse audiencesProficiency with Intercom, JIRA, and related platformsLead change and customer success in ZayZoon's innovative Customer Care operation.

📌 Lead Customer Care Team With Zayzoon (Edmonton)
🏢 Socket.dev
📍 Edmonton