Become a Client Support Specialist with Foresters Financial, specializing in Membership inquiries and escalated complaint resolution in a hybrid setup. Your expertise will drive exceptional customer service.This role requires you to manage Member and Producer inquiries regarding insurance products within U.S. and Canada. You'll be responsible for resolving customer queries from initial contact through to final processing, while also providing coaching for new agents. Your role in conducting quality reviews will directly impact service improvement initiatives.Key Responsibilities:Tackle inquiries on Membership and insurance productsProcess customer requests from start to finishOffer side-by-side coaching for recent team membersConduct monthly quality reviews for service optimizationManage customer complaints and drive resolutionsRequirements:Completion of post-secondary education preferredExperience handling customer escalations effectivelyHigh performance in service delivery metrics requiredOutstanding verbal and written communication traitsFlexibility for rotating shifts and holiday workHarness your communication skills and customer focus to make a difference at Foresters Financial, a leader in financial services.

📌 Client Relationship Specialist - Hybrid (Toronto)
🏢 Foresters Financial Services
📍 Toronto