The Senior Change Management Specialist is responsible for providing leadership, governance, and oversight of the Enterprise Change Management process to minimize risk and ensure the successful implementation of technology changes across the organization. This role serves as a subject matter expert for Change Management, facilitating complex and high-risk changes, leading governance activities, driving continuous process improvement, and ensuring compliance with ITIL best practices, IT General Controls (ITGCs), and audit requirements.ResponsibilitiesGovern and administer the end-to-end Enterprise Change Management processReview, assess, and approve complex, high-risk, and enterprise-wide change requestsFacilitate Change Advisory Board (CAB) meetings and provide recommendations on change risk, scheduling, and implementation readinessLead the assessment of change-related risks and ensure appropriate mitigation, contingency, and backout strategies are documentedMonitor enterprise change schedules and proactively identify potential conflicts, business impacts, and service risksEnsure all required implementation, validation, testing, and backout activities are completed and documentedProvide expert guidance and consultation to change requestors, implementers, project teams, and business stakeholdersMonitor compliance with IT General Controls (ITGCs), audit requirements, Change Management policies, and governance standardsDevelop and present operational and executive-level reporting on change performance, trends, risk exposure, compliance, and process effectivenessCollaborate with Problem Management team to investigate change-related incidents and facilitate post-implementation reviews, root cause analysis, and lessons learnedDrive continual service improvement initiatives and process maturity enhancements within the ITSM frameworkLead the administration, governance, optimization,



and automation of ServiceNow Change Management workflowsParticipate in internal and external audit activities, including control walkthroughs, evidence collection, and compliance reviewsDevelop and deliver Change Management training, process documentation, and stakeholder guidanceMentor and support Change Management Specialists and other stakeholders in best practicesRequirements5+ years of experience in IT Change Management, IT Service Management, or related IT operations functionsAdvanced knowledge of ITIL Change Enablement / Change Management principles, governance, and best practicesExtensive experience facilitating CAB meetings and managing complex, high-risk, and enterprise-wide changesAdvanced experience with ITSM platforms, including ServiceNow Change Management administration, reporting, and workflow optimizationExperience working within governance, compliance, audit-controlled, and regulatory environmentsExperience supporting internal and external audits, including ITGC controls, compliance reviews, and audit remediation activities Solid understandingof risk management, governance, compliance, IT General Controls (ITGCs), and audit requirementsExperience developing and presenting operational and executive-level reports, dashboards, metrics, and trend analysisExcellent verbal, written, and presentation skillsExperience with Change Automation/DevOpsITIL v4 Foundation certification required; advanced ITIL certifications preferredBenefitsBroadband salary range: $64,000 – $106,000 CAD (typical hiring range: $64,000 – $85,000)Comprehensive benefits and retirement programsPerformance incentives and continuing education programsMental health benefits of $5,000 per year for benefits-eligible employees and familiesCareer growth opportunities and product discountsITIL v4 Foundation certification required; 5+ years of experience in IT Change Management or IT Service Management; advanced ServiceNow experience; experience supporting ITGC audits and compliance reviews

📌 Senior Change Management Specialist (Toronto)
🏢 Canadian Tire Corporation
📍 Toronto