Shape the future of customer support as a Business Systems Analyst with Questrade Financial Group. Focus on enhancing contact center operations with technology and AI innovations.As a key contributor, you will utilize your 2-3 years of experience as a Business Analyst, merging technical and business insights. Drive the optimization of Genesys Cloud while fostering collaboration in a hybrid workplace. Your skills will bridge gaps between stakeholders and engineering teams to improve customer interactions.Key Responsibilities:Configure and enhance Genesys Cloud for reliable operationsCollaborate on AI-driven tools for agents and customersCapture and document critical business requirementsFacilitate insightful stakeholder interviews and sessionsAssist with sprint coordination and delivery trackingRequirements:Educational background in Business or Information Systems2-3 years as a Business Analyst in relevant fieldsExperience with Genesys Cloud configurationsFamiliarity with Agile project methodologiesStrong ability to communicate complex ideas clearlyContribute your expertise to advance customer service technology at Questrade.

📌 Questrade Business Systems Analyst Position (Ottawa)
🏢 Community Trust
📍 Ottawa