Customer Experience Representative3 days ago Be among the first 25 applicantsCompany Description Indigo is dedicated to telling stories and creating experiences. We are always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in our stores across Canada. We offer opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.Who We AreWe love books and all things beautifulWe are Canada's Cultural Department StoreBooks are our heart and our soulOur RulesWe exist to add joy to our customers' lives each time they interact with us and our productsOur job is to create joyful moments for our customersWe treat each other like valued friendsWe inspire each other to do our best workWe seek to ignite creativity and innovation every dayWe give back to the communities in which we operateJob DescriptionYou'll help cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model Indigo Beliefs by being authentic, seeking inspiration and knowing your audience,



and you influence customers through the stories you tell; connecting them to our brand.What You'll DoCreate a warm and welcoming environment in our storesAdd joy to our customers ' livesLeverage our product to tell storiesEngage and connect with our customers on the floorCurate specific product collections for each customer you meetEnsure Visual Standards are followed and maintainedRole model Indigo's High Performance CharacteristicsSeek information regarding new products, promotions and programsContribute to an environment where health and safety is a top priorityRespond to customer feedback in a timely mannerHold self and others accountableOwn self-development and provide continuous feedback to colleagues and Leadership TeamShare ideas with Leadership Team on how to improve the employee and customer experienceQualificationsExperience in specialty retail or a retail setting preferred but not requiredAdaptability, flexibility and willingness to learn all store aspectsCommitment to creating an exceptional employee and customer experienceAbility to be mobile on the sales floor for extended periodsAbility to lift up to 40 pounds with proper safety techniquesAvailability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings if requiredBilingualism (French/English) required for Québec; other languages are an assetAdditional InformationIndigo is committed to communities, customers and each other, valuing diversity and inclusion to create a joyful and welcoming environment. We are an equitable employer welcoming applicants from diverse backgrounds, including Black, Indigenous, people of colour, LGBTQ2+, and people with disabilities. Accommodations are available upon request during the recruitment process.WELCOME HOMELocation: Burnaby, British Columbia, Canada

📌 Customer Experience Representative (Vancouver)
🏢 Indigo
📍 Vancouver