- We are looking for a highly motivated and analytical SFA/Manager to take full ownership of our global e-commerce Marketplace P&L;, one of Achievers’ most important revenue streams

- This role sits at the intersection of Finance, Business Intelligence, Customer Success, Merchandising, and Product, translating Marketplace activity into financial insight, strategic forecasting, and operational action

- You won’t just report the numbers - you’ll explain what happened, forecast what comes next, and actively shape the strategy and direction to help support growth

- From building predictive models and share-of-wallet analyses to partnering with Customer Success on NRR strategy and existing customer ARR forecasting, this is a role for someone who wants to make a measurable impact across the business

- Marketplace P&L; Ownership & Forecasting:

- Own the end-to-end Marketplace P&L; (revenue and expenses), driving data analyses for the Marketplace Division with a goal of improving net margin contribution

- Build and maintain complex and dynamic forecasting models that track Marketplace potential vs. performance across key revenue pillars — including promotions, merchandising, pricing, and product enhancements

- Develop enhancement models for initiatives such as Top-Up programs, pricing reviews, merchandising improvements, and share-of-wallet expansion

- Translate high-level revenue and volume targets into actionable, customer-tier-level operating plans that enable clearer execution and performance tracking

- Partner with Accounting to reconcile reporting discrepancies, improve data integrity, and increase confidence in reported numbers

- Deliver Marketplace forecasting materials to support FP&A; and Board deliverables

- Drive deep expense and cost driver analysis, identifying efficiency opportunities and optimizing resource allocation to improve Marketplace margin performance

- Own and standardize executive KPI reporting cadences, delivering consistent performance insights to senior leadership and Board stakeholders

- Build and scale the Marketplace analytics foundation — including structured data workflows, documentation standards, data governance, quality controls, and request prioritization — to ensure analytical consistency, scalability, and reduced dependency on ad hoc analysis

- NRR & Existing Customer ARR Forecasting:

- Forecast existing customer ARR to support Net Revenue Retention (NRR) targets and provide visibility into renewal and expansion performance

- Integrate Finance data (ARR, customer segmentation) with Marketplace redemption data to close the loop between commercial performance and customer behavior

- Develop share-of-wallet models to quantify expansion opportunities across customer segments and inform growth strategies

- Track changes in user and member counts for key customers over time, surfacing the impact of organizational changes on Marketplace activity and retention

- Provide financial insight into customer cohort behavior using Salesforce attributes (industry, tier, start date) to strengthen NRR-related decision-making

- Strategic Analysis & Modeling:





- Conduct advanced analysis using statistical methods and predictive modeling to derive actionable insights on redemption volume, margin, and customer behavior

- Build models depicting potential business outcomes driven by changes in product and/or member behavior, framing recommendations to achieve desired outcomes

- Enable mix-rate reporting that isolates the true sources of performance impact across customers, products, and regions

- Drive member balance distribution analysis to improve understanding of redemption potential, breakage risk, and regional behavior patterns

- Create and maintain dashboards (rebate/commission, promotions, KPI scorecards) for senior leadership review and executive presentations

- Support RFP positioning, feature pricing analysis, and product/partnership ROI assessments

- Customer Success (CSM) Support & Cross-Functional Partnership:

- Present regularly at Customer Success forums to explain Marketplace performance, key drivers, and the financial impact of recent initiatives

- Meet directly with CSM partners to evaluate and refine margin drivers, ensuring alignment between customer actions and financial outcomes

- Create periodic customer target lists to focus CS efforts on the highest-impact growth opportunities

- Partner with Merchandising to optimize assortment decisions — including catalog curation, margin drivers, and new product margin requirements

- Partner with Product leadership to shape and prioritize the strategic roadmap, balancing customer experience innovation with initiatives that drive redemption growth and marketplace performance

- Collaborate across the Marketplace Senior Leadership Team to drive operational excellence, improve forecasting and planning rigor, and remove friction across the end-to-end marketplace ecosystem

- Support vendor review materials and scorecards to inform supplier performance discussions

- Ad Hoc Analysis & Financial Alignment:

- Respond to emerging leadership questions with ad hoc analysis and forecasting to address evolving business needs

- Support cross-departmental analysis initiatives that influence Marketplace performance — including product campaign efficacy, promotional impact, and SWAG initiative evaluation

- Partner with BI and IT to advance the Marketplace data agenda, surface new insights, and improve analytical infrastructure

- Lead efforts to consolidate Marketplace data into structured formats for advanced analysis using tools such as Tableau Pulse and Microsoft Copilot

- Improve predictive modeling during peak periods (e.g., holiday redemptions) to enhance forecasting accuracy for float requirements and daily volume swings

- What Success Looks Like:
- Self-starter mindset:



Demonstrates a strong bias for action by independently identifying high-impact opportunities, building momentum around new ideas, and driving initiatives from concept through execution

- Analytical infrastructure: You’ve built a comprehensive data and modeling framework connecting redemption activity, customer behavior, and financial performance — giving the organization a clear lens into Marketplace outcomes

- Forecast accuracy & depth: You maintain a suite of forecasting and enhancement models that allow leadership to understand the drivers needed to close gaps between baseline and stretch targets

- Cross-functional impact: Teams across Finance, Customer Success, Merchandising, and Product rely on your insight to make better decisions about volume, margin, and revenue

- Operational clarity: High-level targets have been translated into actionable, customer-level plans that teams can execute and track throughout the year

Benefits

- Parental Leave Top-up ??

- Flexible Vacation ?️

- RRSP Matching ??
- Health Benefits and Life Insurance Coverage Upon Your First Day ?

- Employee and Family Assistance Program ??

- Internal Mentorship Program ?
- Full access to the LinkedIn Learning Library ?‍?

- Employee-Led Employee Resource Groups ??

- Participation in our Points-based Employee Recognition Program ✨

- A beautiful office space located in Liberty Village, Toronto ??

- Opportunities for professional development and career growth ?- Ability to interpret complex data sets and translate findings into compelling, executive-ready narratives

- Independent self-starter with a solution-oriented mindset and solid sense of urgency

- Proven ability to influence cross-functional teams and drive outcomes without direct authority

- Advanced Excel skills (macros, arrays, pivots, lookups, conditional logic)

- Strong background in advanced data analysis, statistical modeling, and predictive forecasting techniques

- Bachelor’s degree in Finance, Business Analytics, Data Science, Statistics, or a related field

- Deep understanding of P&L; dynamics, margin analysis, and revenue forecasting

- Proficiency in data visualization tools (Tableau, Power BI) and querying languages (SQL)

- 5+ years of experience in strategic analytics or FP&A; within a fast-paced, data-driven environment

- E-commerce, retail, rewards, or marketplace experience: candidates who understand redemption dynamics, catalogue economics, and customer purchasing behavior will have a significant head start in this role

- Familiarity with NRR / ARR forecasting and customer retention analytics

- Experience with Salesforce reporting and dashboard creation

- Exposure to tools like Tableau Pulse, Microsoft Copilot, or similar AI-enabled analytics platforms

- If you bring experience from e-commerce, retail, or a rewards/marketplace environment, that’s a significant advantage, you’ll hit the ground running with an intuitive understanding of redemption and e-commerce dynamics, catalogue economics, and customer purchasing behavior that are central to this role

📌 Finance Manager (Marketplace) (Toronto)
🏢 Achievers
📍 Toronto