Become the Operational Leadership Manager for RSSD at Canadian Tire Corporation, focusing on enhancing service delivery and operational integrity. This role involves managing various support channels and team performance.You will lead the operational strategy of RSSD, ensuring exceptional service levels across incident management and support functions. Responsibilities include monitoring performance metrics, leading a diverse team, and driving enhancements to existing processes. Your position will be critical in facilitating transitions for recent projects and technologies.Key Responsibilities:Oversee day-to-day operations within RSSDManage team performance, including hiring and trainingDrive operational improvements and service desk processesLead incident management and communications strategyCoordinate with vendors and other teams on support servicesRequirements:Bachelor's degree in Business or ITOver 10 years of leadership in IT operations5+ years in large team managementExperience in retail technology and service deliveryStrong understanding of ITIL and operational governanceJoin Canadian Tire Corporation to leverage your leadership skills, driving operational success and team development.

📌 Operational Leadership Manager Rssd Ctc (Toronto)
🏢 Canadian Tire Corporation
📍 Toronto