Terrace Builders Centre, Terrace, BC, CASalary Range: $23.00 To $26.00 HourlyWho We AreWe're a team that puts customers first, invests in our people, and takes pride in being part of the local community. If you love building relationships, know your way around a lumber yard, and thrive in a fast-paced environment this could be a great fit.What's in it for YouReal opportunities to grow and advance within the companyEmployee discount on retail products after the first three monthsEmployee and Family Assistance Program to support your well-being and that of your familyA team culture built on three core values: Customers First, Inspired People, and Community ConnectionAbout the RoleThe Contractor Desk is the hub of our contractor business. As an Inside Sales Associate, you'll be the go-to person for our contractor customers – processing their orders, arranging deliveries, handling their accounts, and making sure every interaction leaves them feeling looked after. For many of our contractors, you're the first and last person they deal with, so building strong, trusted relationships is at the heart of what you do.This role sits at the intersection of sales, customer service, and operations, so you'll need to be organized, knowledgeable, and comfortable juggling multiple priorities at once. You'll work closely with the Contractor Sales team, shipping department, and the rest of the store to make sure orders flow smoothly from quote to delivery.What You'll Be DoingGreeting all customers in a friendly manner within 10 seconds of their arrivalAssisting contractor and walk-in customers with product selection, using your product knowledge to recommend the right materials for their projectsWriting up orders, estimates,



and transfers for the Contractor Sales teamProcessing special orders from customers and at the request of the Contractor Sales teamInvoicing customers with charge accounts accurately and efficientlyAuthorizing credit limit overrides of up to $1,000 on charge accountsProcessing returns of up to $250 on cash accounts and $1,000 on charge accountsScanning items and collecting payments, ensuring prices and quantities are correctProcessing all transactions quickly and professionallyCoordinating deliveries with the shipping department and completing all associated paperwork accuratelyAnswering phones, taking messages, and following up to ensure nothing falls through the cracksFacing shelves and doing minor stock replenishment within the contactor desk perimeter when not serving customersStaying proactively informed on promotions, product availability, and any changes that could affect contractor ordersCollaborating with the Contractor Sales team and other departments to ensure a seamless experience for every customerWhat We're Looking ForThis role is a step up from general retail – it suits someone with some lumber or building materials experience who's ready to take on more responsibility. Here's what will set you up for success:Prior lumber yard, building materials, or retail experience – product knowledge is essential in this roleA genuine passion for customer service and building long-term relationships with contractor clientsStrong numeracy and accuracy when handling invoicing, accounts, payments, and credit authorizationsExcellent organizational skills – you can manage multiple orders, priorities, and customer needs at the same time without dropping the ballA self-motivated, proactive work style – you don't wait to be told what needs doingA collaborative team player who communicates clearly with sales, shipping, and store colleaguesExcellent listening, communication, and interpersonal skillsDetail oriented with a robust commitment to safe work practicesComfort with computers and point-of-sale or order management systems (experience with Epicor Eagle is an asset)

📌 Inside Sales (Terrace)
🏢 Fraser-Valley-Building-Supplies-1
📍 Terrace