Elevate the end-user experience as an IT Supervisor at our Burnaby Head Office, overseeing a dedicated desktop support team and managing service delivery alongside cybersecurity initiatives.This role, reporting to the Director of IT, demands leadership in guiding ticket operations and monitoring service metrics. A focus on customer satisfaction and operational excellence is paramount as you tackle the challenges of ensuring prompt response during cybersecurity events. You'll also lead IT projects that enhance service visibility and employee engagement.Key Responsibilities:Supervise and optimize desktop support operationsManage SLA compliance and ticket resolution prioritiesAnalyze KPIs for ongoing service improvementLead end-user support in cybersecurity incidentsAssist with technical contributions to IT initiativesRequirements:Minimum 5 years of end-user or desktop support experienceAt least 2 years in supervisory responsibilitiesExpertise in Windows OS and M365 environmentsBackground in cybersecurity incident responseStrong ability to communicate with diverse audiencesDrive impact in the IT service landscape while leading your team towards success and continuous improvement.

📌 It Support Supervisor In Burnaby
🏢 Agrifoods International Cooperative
📍 Burnaby