Manager of 1:1 Mentoring ProgramsJob PostingMission, Vision and Core ValuesOur Mission is to enable life-changing mentoring relationships to ignite the power and potential of young people.Our Vision is that all young people realize their full potential.Our Core Values are:We Champion PotentialEvery Connection CountsShowing Up MattersBig Sisters of BC Lower Mainland (www.Bigsisters.Bc.Ca) is a non-profit society and proud member agency of Big Brothers Big Sisters of Canada Federation. We are committed to enhancing the confidence, self-esteem and well-being of self-identified girls, non-binary, trans and Two Spirit youth. Big Sisters of BC Lower Mainland is a leader in mentoring youth and providing ongoing support through a variety of engaging programs. Our organization is committed to justice, equity, diversity, and inclusion and ongoing learning towards creating a more equitable society. We encourage applications from those who identify as Indigenous, a person of color, 2SLGBTQIA+, a person with a disability or a member of another community that experiences additional barriers. Join us and make a positive difference in the lives of others in the community.Why it's great to work with us:Big Sisters is a friendly, inclusive and committed team who offers their employees fifteen vacation days within the first year, fifteen well-being days as well as three personal days. We provide a generous health care and extended benefits package, including prescription drugs and dental plan. We also offer our employees a career development allocation and various learning opportunities. Ignite your full potential with Big Sisters!Is this you?You are a passionate and experienced leader in the community services sector, with a commitment to providing inclusive and impactful experiences for children and youth. You have experience working alongside child welfare agencies and community service partners; navigating complex situations with compassion and a trauma informed lens. You are skilled in coaching and leading a team to connect, collaborate and co-create internal systems that drive thoughtful, efficient service delivery pathways with an end goal to provide high-quality support and programming for children and youth.About the RoleReporting to the Director of Programs, the Manager of 1:1 Mentoring Programs is responsible for overseeing the delivery, growth, and development of Big Sisters BCLM's one-to-one mentoring programs, including Big Sisters, Study Buddy, and future 1:1 mentoring initiatives. This role ensures high-quality service delivery, provides leadership and support to staff, and fosters meaningful relationships with children, youth, families, mentors, and community partners.What you will be doing:PROGRAM OVERSIGHT & DEVELOPMENTOversee program operations to ensure alignment with best practices, agency goals, and funder requirementsLead program evaluation, outcome tracking,



and continuous improvement initiativesIdentify gaps in services and expand program offerings to better meet community needsIn collaboration with the team, develop internal processes that strengthen program effectiveness, impact, and efficiency.Apply a strong quality assurance lens to ensure all program processes meet or exceed expectations based on social services best practices, Big Brothers Big Sisters of Canada National Standards and agency policies.STAFF SUPERVISION & SUPPORTSupervise, mentor, and support a team of mentoring coordinators/caseworkers and program coordinatorsConduct regular team meetings, training, and case consultationsFoster a collaborative and inclusive work culture that prioritizes staff well-beingFacilitate a highly collaborative team environment to ensure consistent and high-quality experience for mentees, mentors, and families across the service delivery of the future 1:1 mentoring programs.Coordinate regular case consultation meetings to ensure effective case management, offering mediation support or referrals, as needed.CASE MANAGEMENT & VOLUNTEER ENGAGEMENTSupport Mentoring Coordinators/Caseworkers in screening, training, matching, and ongoing monitoring of mentors and mentees.Ensure compliance with Big Brothers Big Sisters of Canada National Standards through regular, comprehensive quality assurance reviews of all intakes processed, case management and documentation and ongoing risk assessments.Provide guidance to staff on complex casesDevelop protocols and training materials to enhance risk mitigation and participant safetyImplement trauma-informed and culturally responsive approaches to service deliveryEnsure all necessary documentation, reports, and statistics are maintained with a high level of accuracy and confidentiality.COMMUNITY RELATIONS & OUTREACHBuild and maintain relationships with schools, social service agencies, and community organizations to enhance program visibility, recruitment, and holistic support for Mentors, Mentees, and their familiesRepresent Big Sisters BCLM at sector meetings, working groups, and strategic partnerships to strengthen community engagementDevelop and deliver impactful presentations on the agency's programs to community partners, funders,



and stakeholdersPartner with the Fundraising & Partnerships team to align program needs with funding opportunities and support grant applications and sponsorship initiativesTRAINING & PROGRAM IMPROVEMENTDevelop and implement training sessions for mentors and staff to enhance program effectivenessEnsure programming remains aligned with emerging best practices in youth development, social work, and mentorshipUtilize feedback and evaluation results to refine program models and processesADMINISTRATIVE & STRATEGIC CONTRIBUTIONSOversee program budgets, tracking expenditures and ensuring compliance with funding agreementsPrepare program reports for funders, board members, and internal leadershipSupport the Director of Programs in strategic planning and organizational growth initiativesWhat you bring:Bachelor's degree in Social Work, Counselling, Child & Youth Care, Child Development, Psychology, Education, or a related field; additional training/education in trauma-informed practice is a desired asset.5-7 years of experience in program coordination, implementation, and case management for children and youth with diverse lived experiences; experience working withchildren/youth/families with child welfare involvement is a highly desired asset.3-5 years of experience in program management within the child/youth sector, including community engagement, program development, implementation, iteration, monitoring & evaluation, and reporting.Three (3)+ years of experience in staff leadership and supervision.1–2 years of experience in volunteer coordination and supervision.Experience in community engagement and program evaluation, including gathering stakeholder input through surveys and focus groups (an asset).Strong knowledge of child and youth development, volunteer management, and community-based services.Proven organizational, leadership, and communication skills.Commitment to justice, equity, diversity, and inclusion (JEDI) through continuous learning and growth.High proficiency in CRM database management and Microsoft Office Suite.Valid driver's license and access to a reliable vehicle.What we offer:An opportunity to do meaningful work and make a positive impact in the communityA supportive, positive and engaging work environmentA commitment to work/life balance for employees, including a hybrid work environment, reduced fulltime work week (35 hours), and flex timeA yearly salary in the range of $70,000 - $75,000 based on experienceGroup benefits after three monthsGenerous paid time off, including up to 15 vacation days, 15 wellness days, and 3 personal days in your first yearCommitment to training and development to support employee growth through our Pro-D benefitThis Position:This is a permanent, full-time (35 hours/week) position reporting to our Vancouver office with a minimum of two days in office. Daytime travel and some evening and weekend work will be required which will be supported through flex / lieu time.We welcome applications from both internal and external candidates. To ensure timely consideration, applications will be reviewed as they are received; therefore, we encourageyou to apply promptly. If your background and qualifications align with the position's requirements, we will be in touch.

📌 Manager Of 1:1 Mentoring Programs (Vancouver)
🏢 Big Sisters of BC Lower Mainland
📍 Vancouver