At Encore, we possess the expertise in field sales to ensure our clients are successful in their most critical market channels. Going deep with few...Being nimble and responsive for us is more than a turn of phrase, it is a way of life...And it comes down to the following Vision and Mission that compel us to outperform every day.Our Vision:The first choice for tier one organizations seeking to optimize their field sales investment.Our Mission:Provide uncompromising quality of service and unparalleled calibre of thinking...Developing strategies and delivering solutions that enable our clients to win.The Opportunity:We're looking for a Client Manager to join Encore. In this role, you'll be the day-to-day connection point between our national CPG clients, our field team, and our internal support functions - keeping programs running smoothly, on schedule, and reporting accurately. This is a fast-paced, detail-driven role for someone who's as comfortable troubleshooting a data discrepancy as they are presenting an executive summary to a client.Position Summary:Your role is to be the day-to-day client and program lead for one or more national CPG accounts. You'll build and maintain strong client partnerships by ensuring programs are delivering on expectations — in field, on schedule, and with accurate reporting. You will manage the relationship between clients, Encore's internal teams (technology, HR, recruitment, and payroll), and the field leadership team (Field Managers, Team Leads, and reps), making sure priorities, escalations, and process changes move smoothly across all three groups. You will also own scheduling and coverage, reporting and data analysis, systems and training support, and quality management for your program(s).The Perfect Person For the Role:You thrive on exceeding your client's expectations. You're organized, detail-oriented, and comfortable being the point person for multiple stakeholders at once — clients, field teams, and internal departments — without dropping the ball on any of them. You're naturally curious about data: when a report doesn't add up, you dig until you find out why.



You're a transparent communicator who can translate client priorities into field-level action, and field realities into a polished update for a client or internal leader. You hold yourself accountable for quality, whether that's a client deliverable, a payroll correction, or a coaching conversation with a Team Lead. You're comfortable working across systems and tools, and you don't get flustered when three things need fixing at once.Who you'll Work WithClients: National CPG brand partners.Field Operations: Field Managers, Team Leads, and reps.Internal Leadership: Directors and Partners requiring progress updates and support.Technology Team: Tickets, survey builds and changes, and troubleshooting.HR, Recruitment, and Payroll: Hiring, onboarding, employee matters, time verification, rates, and pay.What you'll be Doing Every Day:Client ManagementServe as the primary connection between clients, internal teams, and the field leadership teamManage client expectations, meetings, field visits, escalations, and follow-upsShare program updates and executive summaries with client contactsUpdate and maintain reports based on each client's requirementsField-Team ManagementManage the field team alongside Field Managers and Team LeadsProactively assess the team's concerns and build processes that support both internal and client expectationsCommunicate updates, client priorities, and process changes to the teamMonitor performance, coach employees, address issues, and recognize achievementsScheduling and CoverageAssign stores based on geography and client targetsMonitor weekly and monthly completionResolve missed visits, suppressions, store-list errors,



and territory gapsReporting and Data AnalysisAnalyze coverage and quality resultsReview reports and investigate data discrepanciesTraining and Systems SupportManage training courses and materials on the learning management systemManage documents and playlists in the document management systemTroubleshoot access, syncing, missing surveys, uploads, and reporting issuesWork with the technology team on system updates and improvementsPayroll and AdministrationReview calls, submitted hours, and investigate discrepanciesCoordinate corrections with IT and HRQuality Management and ResolutionIdentify recurring errors, maintain an issue log, and coordinate corrective actionReinforce quality standards through coaching, training, and field observationsYour Experience:In addition to everything outlined in "The Perfect Person for the Role,"2+ years of experience in client services, account/program management, or field marketing operations, ideally in a retail or CPG environmentExperience managing or supporting a field teamComfort working across multiple reporting and data platforms; strong attention to detail when reconciling dataExperience coordinating scheduling, coverage, and territory managementStrong analytical and organizational skillsHighly effective verbal and written communication skills, including preparing client-facing updates and summariesExperience supporting payroll, timekeeping, or HR administrative processes is an assetThe RIGHT Candidate:At Encore, we feel that no matter your background, what's most key to your success and ours is the way you interact with others. Don't get us wrong, if you have the right experience and skills, that's great. So, if you're thinking about working with Encore on this contract, it's important that you know we'll expect from you:You believe in winningYou bring passion and innovative thinking that will deliver resultsYou believe that the words 'work' and 'fun' belong in the same sentenceYou can be described as:Detail-oriented and organizedIntellectually curiousSelf-motivatedContinuously challenging yourselfHaving business maturity, professionalWorking Conditions:The expectation will be that you are working out of your home officeThe goal is to also to have the ability to work from client offices in Montreal or the GTA as neededTravel to other regions of Canada as required

📌 Client Manager (Montreal)
🏢 Encore Market Engagement
📍 Montreal