Customer Experience & Warranty SpecialistLocation: Calgary, AlbertaEmployment Type: Full-TimeDepartment: Customer Experience & OperationsAbout Apex OpticsApex Optics is a premium optics company serving the precision shooting, hunting, military, law enforcement, and outdoor communities. We pride ourselves on designing world-class products and backing them with industry-leading customer service, fast fulfillment, and an exceptional ownership experience.We're looking for a highly motivated, detail-oriented Customer Experience & Warranty Specialist to become the front line of the Apex customer experience. This role combines customer support, technical troubleshooting, warranty service, shipping, and inventory management into a fast-paced position where no two days are the same.ResponsibilitiesServe as the primary point of contact for customers via phone, email, and website support requestsProvide knowledgeable product recommendations and technical supportAssist customers in selecting the right optics for their applicationDeliver a qualified, responsive, and solutions-focused customer experienceWarranty & Technical SupportInspect products submitted for warranty evaluationTroubleshoot product issues and perform hands-on repairs where appropriateDetermine warranty eligibility and recommend repair or replacement solutionsCoordinate replacement products and spare parts shipmentsPerform Test & Evaluation (T&E) inspections on returned products and demonstration unitsGenerate shipping labels, packing slips, and shipping documentationPick, pack,



and prepare dealer and retail orders for shipmentAssist with inventory management and stock controlResolve shipping issues, delivery delays, and carrier claimsHelp maintain an organized and efficient warehouse environmentRequirementsTechnical AptitudeApplicants should be comfortable working with mechanical products, hand tools, and precision components. Experience inspecting, diagnosing, or repairing technical products is considered an asset.Industry KnowledgeA working understanding of the shooting sports, hunting, firearms, and precision optics industry is required. You should be comfortable discussing riflescopes, binoculars, rangefinders, and related products with customers.Customer ServiceWe're looking for someone who is:Friendly and professionalPatient and solution-orientedConfident working directly with customersPassionate about delivering an exceptional customer experienceOrganization & Attention to DetailSuccess in this role requires the ability to manage multiple priorities while maintaining accuracy in:Warranty claimsInventory trackingCustomer communicationsCompensationCompetitive compensation based on experienceOpportunity to grow with one of Canada's fastest-growing premium optics companiesLocationThis position is based in Calgary, Alberta.This is an on-site position and is not available as a remote role.Join the Apex TeamAt Apex Optics, customer experience doesn't end after the sale—it's one of the foundations of our brand. If you're passionate about helping people, solving problems, and supporting premium products that customers rely on in the field, we'd love to hear from you.

📌 Customer Experience & Warranty Specialist (Calgary)
🏢 Apex Optics
📍 Calgary