Senior Helpers - The Villages is seeking a dedicated and organized Client Services and Care Team Supervisor to join our team in Leesburg, FL. In this role, you will be responsible for promptly and enthusiastically responding to all client prospect inquiries, setting and performing in-home client care assessments, on boarding recent clients to the agency,as well as overseeing care team staff to ensure compliance with agency policies and state and federal requirements. You will serve as a vital presence in our Leesburg office, ensuring optimal client communications and service, as well as local support and administration for care team staff.ResponsibilitiesKnowledgeable, enthusiastic and promptresponse to inbound client prospect inquiriesSetting appointments for and performing new client in-home care assessments to develop effective client care plansAccurately completing and uploading new client paperwork to agency system of recordClearly communicate new client case details and care plans withagency team members (e.G. scheduling, HR, operations) and care staffCare team supervision, including qualifications and credentials oversight and trackingAssist in training and evaluating care staff to maintain high service standardsMaintain accurate records and documentation related to client care and on boarding agreements, as well s and care team activitiesEnsure compliance with company policies and applicable state and federal regulationsLocal office oversight,



including reportingany work irregularities or policy violations, ensuring office is open, clean and in good condition, reporting needs for updated equipment and office suppliesRequirementsAt least 2 years' previous experience in client services, marketing, care coordination, or a related supervisory role, preferably in senior care.Strong leadership, communication, interpersonal and problem-solving skillsAbility to work independently while managing prioritizingmultiple tasksCompassionate and patient approach to working with seniors and their familiesProficiency using and comfort inlearning newtechnology, including Electronic Health Record (EHR)systems and Microsoft Office Suite.High school diploma or equivalent required; further education in marketing, healthcare or management is a plus.Clear Level 2 background screening from the State of Florida Agency for healthcare Administration (AHCA), or ability to obtain/pass one.BenefitsCompetitive compensation package.Paid PTOOpportunities for professional growth and development.Supportive work environment with a strong team focus.Meaningful work making a difference in seniors' lives.About the CompanySenior Helpers - The Villages is a trusted provider of in-home senior care services dedicated to enhancing the quality of life for seniors and their families. We are committed to delivering compassionate, personalized care that promotes independence and dignity. Join our team and be part of making a positive impact in our community.

📌 Client Services And Care Team Supervisor (Pickering)
🏢 Senior Helpers - The Villages
📍 Pickering