Join CGL's IT team as an Associate Telecommunications Analyst and support Genesys Cloud's telephony services in a hybrid work environment. Bring your technical skills and passion for improvement.This temporary full-time role provides an excellent prospect to impact communication efficiency at CGL. Utilizing your experience with Genesys Cloud, you will be responsible for user configuration and troubleshooting technical issues. Your contributions will help ensure seamless telephony operations while working alongside a team dedicated to excellence and innovation.Key Responsibilities:Handle user additions, deletions,



and role assignmentsProactively troubleshoot telephony incidents and connectivity problemsSuggest enhancements to current processes and documentationWork with support teams to streamline issue resolutionMaintain accurate profiles and assignments in the systemRequirements:3 years of relevant technical experienceDegree in Information Technology or related fieldStrong communication capabilities in English and FrenchAttention to detail with organized task managementEagerness to learn about the insurance industryDrive improvements in telecommunications as an Associate Analyst, maximizing system performance and client satisfaction at CGL.

📌 Telecommunications Analyst Role In Guelph Area (Clarington)
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