OverviewProduction Coordinator role at CSN Glen-Merritt. The role involves taking a repair from keys to keys, working with all departments within the collision facility to facilitate an efficient repair, ensuring an efficient, safe, high-quality finished product.Primary Objectives Of The RoleOrchestrate repair from keys to keysMaintain urgency for completion targetsManage moving targets and changing prioritiesKeep technician staff efficient, track efficiencies, and allocate work to maximize throughputEnsure technicians have what they need to proceed with repairsPlan for scheduled in repairs, have corresponding technical staff ready, stage parts, and select paint codes/variantsCoordinate with all departments for efficient flow of repairUnderstand performance KPIs (Touch time, Cycle Time)Focus on process improvements to eliminate bottlenecksLead Production or Pitch meetings with technical staff to set flow and targetsDetermine repair priority and create flow to achieve shop targetsAssist with supplements as per shop policiesEnsure repairs are researched against OEM procedures with available documentationParticipate in Scheduling with front-end staff to review work in progress and communicate status to insurers and customersEngage Estimators with the Technical team to improve estimating skillsMonitor shop safety and health & safety guidelinesMonitor shop cleanliness and disposal of waste per policiesQuality control from teardown to reassembly and detailing to ensure repairs meet estimatesBe part of the scheduling team; balanced scheduling is keyEnsure vehicles are stored safely, covered, and locked as requiredArrange sublets as needed (calibrations, tint, PDR, wheels, alignments,



film applications)Highlight opportunities for Advanced Repair PlanningRequirementsJob Related Functional Technical KnowledgeUtilize Mitchell Connect and Audatex softwareUnderstand repair process flow in the shopDeep knowledge of OEM proceduresHealth and Safety guidelines understandingQualifications, Experience and other requirementsUp to date compliance training (AODA, WHMIS, Worker Health and Safety Awareness, Workplace Violence and Harassment) and knowledge of PIPEDAExperience with Mitchell Connect, Audatex and Nexsyis software2-3 years of experience in automotive or collision repairValid Class G Driver's LicenseKnowledge of Insurance DRP practices/guidelinesI-CAR training is an assetProficiency in Microsoft Office Suite and related softwareProfessional appearance and CSN ambassadorAdvanced repair planning system experiencePersonal AttributesOrganizational and time-management skills; ability to manage multiple deadlinesClear, tactful communication in English (French optional)Collaborator who can manage relationships across stakeholdersConflict management and positive problem-solving mindsetFlexible thinking and adaptability to new ideasIndependent work style in a fast-paced environmentOn-the-Job ExposureFumes, dirt, chemicals/toxins, hazards, heat/cold, noiseBenefitsSupplemental Pay: Bonus, OvertimeHealth, dental, life insuranceSchedule8.5-hour shift, Monday to FridayCareer PathAs CSN Glen-Merritt Collision continues to grow, other career opportunities may become available.DisclaimerCSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration regardless of age, race, color, religion, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, or other protected characteristics. We provide an inclusive, accessible setting and aim to reflect the diversity of our communities. Accommodation requests for recruitment/interview processes can be made.CSN Collision does not accept resumes from employment placement agencies not in a formal contractual arrangement with us. Resumes from non-approved suppliers will be considered unsolicited.

📌 Production Coordinator (St. Catharines)
🏢 CSN Collision
📍 St. Catharines