We are looking for an Administrative Support member to join our team. This is an on-site, part-time position (approx. 13-15 hours per week).

Roles and responsibilities for this position are as follows:

Front Desk Support: This role is responsible for providing front desk support for the clinic. These duties include:

- Open/close the clinic at the start or end of the day to ensure it is ready for patients and team members.
- Provide a customer-oriented approach that warmly invites patients in, supports them with any questions, booking, and billing.
- Direct bill to insurance companies as needed.
- Receive and document payments from insurance companies in Jane.
- Answer phone calls and respond to emails through the general clinic email.
- Support clinicians with administrative needs (i.e. sending off labs, reports, scanning, and follow-up).
- Support the clinic laundry through the day.
- Provide general tidying of the clinic and watering of plants as needed.

This role also provides writing and content creation to communication outlets including:
- Provide writing support for website updates, newsletters and social media in collaboration with clinic owners and other team members.

The successful candidate will possess the following qualities and skills:
- Previous experience in an administrative role with clinical experience is ideal.




- Proficiency with word processing programs.
- Experience with JaneApp, Squarespace, Canva, and Instagram is an asset.
- Excellent communication abilities, including both written and verbal.
- Strong interpersonal skills with the ability to support other team members and patients.
- Ability to make decisions and take initiative, as part of managing a complex and diverse workload.
- Strong ability to take initiative, problem-solve and approach new experiences with flexibility, creativity, and grace.
- Ability to work as part of a team, as well as independently.
- Ability to multitask, remaining organized and detail-oriented.
- Capacity to maintain confidentiality of medical information.

The foundation of Glow is a team approach to care. We are dedicated to cultivating a supportive team environment that fosters growth, support, and collaboration. Each team member, both clinical and operational, has access to:
- Regular team in-service meetings.
- Condition-specific protocol summaries as well as patient handouts and resources.
- Team building and staff events.

This position includes paid vacation and sick time. Job Type: Part-time

Pay: $20.00 per hour

Benefits

- Company events
- On-site parking
- Paid time off

Work Location: In person

📌 Front Desk Support- Patient Care (Victoria)
🏢 Glow Integrative Clinic
📍 Victoria