Key Responsibilities

- Welcome and assist guests during overnight hours
- Handle guest check-ins and early check-outs
- Answer phone calls and respond to guest inquiries
- Process reservations, cancellations, and modifications
- Process payments and ensure guest accounts are accurate
- Complete nightly audit procedures and balance daily transactions
- Prepare and review required Night Audit reports
- Monitor hotel activity and respond appropriately to guest concerns or emergencies
- Communicate important information to the morning Front Desk team
- Coordinate with other departments when required
- Maintain a clean, organized, and professional Front Desk and lobby area
- Provide friendly and professional customer service throughout the night

What We’re Looking For:
- Reliable, punctual, responsible, and able to work independently
- Comfortable working overnight shifts
- Strong customer service and communication skills
- Good attention to detail and basic numerical skills
- Comfortable using computers and learning hotel reservation systems
- Able to remain calm and professional when handling guest concerns
- Strong organizational and problem-solving skills




- Previous hotel, Front Desk, Night Audit, or customer service experience is an asset
- Flexible availability, including weekends and holidays when required

Training: Previous hotel experience is an asset but not mandatory. In office training will be provided before starting independent night shifts. Training will cover our Front Desk procedures, reservation system, payment processing, Night Audit procedures, guest service standards, and daily reporting requirements.

Interested candidates are encouraged to submit their resume or apply directly at:

[email protected]

If you are dependable, enjoy helping people, and are comfortable working independently overnight, we would be happy to hear from you.

Join the Coast Courtenay Hotel team and help us provide a safe, welcoming, and comfortable experience for our guests!

Pay: $21.00-$22.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits

- Flexible schedule
- On-site parking
- Paid time off

Work Location: In person

📌 Front Desk/Night Auditor (Courtenay)
🏢 Coast Courtenay Hotel
📍 Courtenay