CACEIS is hiring an IT Production Support Analyst in a hybrid mode, focusing on optimizing support operations. Influence technical efficiency across asset servicing functions and business areas.The role of the IT Production Support Analyst is central to CACEIS, involving support for operations across multiple business areas. Collaborate closely with both business units and IT teams to handle functional issues and stabilize production environments. Your insight will help in maintaining service quality and operational efficiency.Key Responsibilities:Support and troubleshoot system functional issuesAddress technical incidents in collaboration with infrastructure teamsMonitor system performance and recommend fixesConduct application testing in operational areasMaintain open communication with internal teams and usersRequirements:Degree in IT, engineering, or finance-related fields3-5 years' experience in IT service managementStrong understanding of SQL and incident management processesExcellent analytical and problem-solving skillsEffective communication and cross-team collaboration abilitiesUtilize your IT capabilities to enhance CACEIS's operations and assist in maintaining high-quality service.

📌 Hybrid It Production Support Analyst Role (Montreal)
🏢 CACEIS-Gruppe
📍 Montreal