Reporting to the Senior Director, Qualified and Leadership Development (PLD) programs, and working collaboratively with a diverse Professional and Leadership Development (PLD) team, the Manager, LEADS 360 Services supports the Canadian College of Health Leaders and their partners and consultants, through provision of services to client organizations and college members.The Manager, LEADS 360 Services is responsible for coordinating the administration, delivery and continuous improvement of LEADS 360 services, while supporting client organizations, members, coaches, consultants and internal partners throughout the service cycle.This role is for a 1-year, full-time contract position.KEY ACCOUNTABILITIES AND RESPONSIBILITIESLEADS 360 AdministrationRespond to inquiries regarding LEADS 360 servicesMonitor the [email protected] email addressRespond to LEADS 360 inquiries with detailed price quotes to prospective and current clientsNegotiate, create LEADS 360 contracts, and coordinate their signing and counter-signingTrack 360 assessment credit usage reports for CCHL and client organizationsSend agreement invoices to clients and follow up on any outstandingEnter LEADS 360 data and set up the 360 Panoramic Feedback toolAdministration of the 360 Panoramic Feedback toolRegular communications and status reports to the administrative contact person at LEADS 360 organizationsGenerate LEADS 360 Reports and distribute accordinglyInitiate Limited License to Use (LLU) Agreement process as needed, obtain details and forward LLU requests to Manager, PLD ProgramsLEADS Coach Assignment,



Debriefings and other Coaching ServicesMeet with LEADS 360 administrator at client organization for process overviewTrack coach and debriefing assignments ensuring equal opportunityCommunicate assignment details to LEADS Coaches and follow up on activities after debriefings.Track and monitor Coach invoices, including reviewing of invoices for appropriate taxes and other detailsManage the pool of LEADS Coaches (current and new intake)Help develop LEADS Coach and OLDC renewal agenda content and documentationRespond to frequent LEADS Coach inquiries re: invoicing, 360 support documents, etcOversee the Aggregate Report serviceAssign coaches for coaching bundles service and track coaching hour usageDevelop coaching bundle agreements.Client, Partner and Stakeholder RelationshipsPresent LEADS 360 updates on resources and processes and any other coaching information at LEADS Coach renewal sessionsSchedule, personalize and host LEADS 360 Overview and Process webinars for participants as neededExercise confidentiality when administering the LEADS 360 tool, ensuring that participants are protectedProvide 360 data and documents on client organizations for research purposes.Update 360 support documents as neededCreate new and/or modify 360 questionnaires in the Panoramic Feedback system as requiredArrange French translation of 360 documentsContribute to development of new LEADS/CCHL resourcesContribute to LEADS Consultant newsletters when requestedWork with the Communications team to promote LEADS 360 services and highlight resources,



updates and opportunities to members and client organizationsContribute to the strategic growth of LEADS 360 servicesProvide training and coaching for LEADS 360 administration backup (CHE 360 Administrator)QUALIFICATIONSSkills and Experience2+ years of coordinating cross-functional activities, including a minimum of 2 years of overseeing program administrationDemonstrated experience with collaboration features for online meeting platforms such as Teams, ZoomExperience in project management, and/or in the healthcare industry, is an assetAdvanced computer skills in Microsoft Office 365 suite, database management, QuestionProStrong time management and organizational skills, with the ability to deal with multiple and immediate priorities simultaneously while maintaining attention to detailStrong client focus, interpersonal skillsExperience using Panoramic Feedback or other 360 tool is an assetBilingualism (French and English) is an assetEducationCertificate or degree in administration or a related field from a recognized College or UniversityThe Canadian College of Health Leaders is committed to fostering an inclusive and accessible workplace. We encourage applications from individuals who are Indigenous, members of racialized communities, women, LGBTQ2S+ persons, persons with disabilities, and speakers of both of Canada's official languages. Accommodation is available upon request throughout the recruitment, selection, and employment process.Applicants selected to participate in the hiring process will be advised that accommodations are available upon request.Where an accommodation request is received, CCHL will consult with the applicant and make reasonable efforts to provide suitable accommodations. Successful candidates will be informed of CCHL's policies and practices supporting employees with disabilities.

📌 Manager, Leads 360 Services (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Canadian College of Health Leaders
📍 Riviere-des-Prairies—Pointe-aux-Trembles