Step into the role of Major Incident Manager at DXC, ensuring timely resolution of major incidents affecting global operations. Play a pivotal part in improving our incident management framework.This role is critical for leading major incident responses, coordinating with technical teams, and ensuring effective communication during service disruptions. As part of our Global Command Center team, your insights will help develop strategies to minimize downtime and streamline responses to incidents that affect business operations. This is a 100% in office position in Quebec.Key Responsibilities:Review escalated incident classifications and confirm with stakeholdersProvide timely updates to leadership throughout incidentsMaintain documentation of incident actions and timelinesWork with support teams to restore services within targetsSupport post-incident reviews and improvement initiativesRequirements:Minimum 5 years experience in similar roles requiredITIL Foundation certification essentialProven skills with ITSM tools necessaryExperience in high-pressure environments beneficialStrong communication, analytical and leadership skills requiredElevate incident management and collaborate with teams at DXC to achieve service excellence.

📌 Dxc Major Incident Manager Role (Montreal)
🏢 DXC Technology
📍 Montreal