Quality Improvement Coordinator, Practice Enhancement Program (PEP)Job DescriptionPosted Thursday, August 20, 2026 at 10:00 AMFull-time, contract (12 months)Position summaryReporting to the program development manager, the quality improvement coordinator is responsible for providing leadership and support for the quality improvement projects and activities of PEP. This position requires the necessary understanding of quality principles, integration and support of evidence-based systems and methods in order to standardize and improve processes.Duties and responsibilitiesDuties include but are not limited to the following:administration and coordination of self-directed assessmentscoordinate activities pertaining to self-directed assessments to ensure all are completed in a timely and prescribed manner, identify requirements and non-compliance to be addressedestablish and maintain effective relationships and ongoing communication with program staff, internal departments and external partnersprepare materials for presentations, workshops, training sessions, and program reportingrecord accurate data of assessment actions in relevant databasesensure relevant actions are accurately captured and tracked for timely completion and reportingdevelop and coordinate the maintenance of website material, SharePoint sites and shared drives to ensure information is current and easily accessible by appropriate individualsdevelop processes, procedures and reportsrespond to inquiries in a qualified and timely mannerpromote teamwork and share appropriate information with staff in a timely mannerquality improvement projectscoordinate and liaise with staff for the collection, measurement and reporting of key performance indicators and process indicatorssupport assigned project leads in quality improvement projects and initiativesrespond to requests for information within the department or by site leadership; provide data, findings or study documents related to the assessment, investigation and resolution of quality improvement issuesmaintain comprehensive awareness of areas and systems which include access to data and analytics to formulate recommendations for improvements and innovationscollate, prepare, and present relevant data, identify trends and key opportunities for improvementupdate and implement new or changed processes, structures and quality improvement systems to ensure the team are operating under a consistent set of guidelinescomplete environmental scans of current practices in similar organizations and literature reviews; determine if there are any leading practices or evidence-based guidelines relevant to physician assessmentsupport quality improvement initiatives and knowledge by networking, fostering,



and sustaining relationships with internal and external individuals to collaborate and contribute to the knowledge base of physician assessment and practice enhancementsparticipate in the full spectrum of program evaluation activitiesfind operational efficiencies, identify areas of concern to focus on, present potential solutions and contribute to information disseminationdevelop, organize and maintain metadata for program databasesconduct research projects assigned by the program lead relating to physician assessment and quality improvementadministrative supportcollate and file program related forms and documentsupdate documents and reports with approved content, ensure consistency of language and style; assist with the development of processes, procedures, forms and other documentsschedule and coordinate various meetings including confirmation of guest attendance, distribution of materials and preparation of meeting space and technology as requiredprovide other administrative support to the program as requiredact as the point person for staff on IT support software (CEDAR, iMIS, DocuStation), to meet program deliverables and expectationsDecision-makingable to identify issues, and raise them according to the program and evaluation leadable to prioritize work effectivelyable to identify and effectively manage sensitive data, content and conversationsAccountabilityable to independently carry out assigned work to meet reporting deadlines and goals for the programable to manage workload to ensure program activities are conducted in timely fashionable to effectively present information about opportunities for improvement to support the program's quality improvementConsequence of error/judgmentloss or inappropriate distribution of sensitive materials or critical recordsinappropriate corrective actions and activities following inaccurate data or reportingrisk to credibility of programSkills and qualificationsRequired skills and qualifications include:undergraduate degree in adult education, health care or related field, and three years' related experience in a health-care setting, including knowledge/courses in quality improvement principles and methodologies preferred, or an equivalent combination of education, training and experience is acceptableone year of data analysis, research and evaluation preferredstrong technical and computer skills, proficient in Microsoft Office,



particularly Excel and competent in Adobeexperience with SPSS is an assetability to learn and manage internal software solutionsability to prepare accurate data and reports efficientlyexperience with project management and quality improvement methodsability to work independently and be proactive in finding solutionsexcellent oral and written communication skillsexcellent administrative and organizational skills, proven ability to manage multiple streams of work and work effectively to scheduled deadlinesstrong interpersonal skills, proactively engages program team members as appropriateability to exercise good judgment in recognizing scope of authority and protecting confidential informationanalytical and detail-orientedThe compensation range for this position is $60,689 to $75,861 per year.The College of Physicians and Surgeons of British Columbia (CPSBC) has been recognized as one of BC's top employers since 2011 and as a certified Living Wage Employer in BC since 2025. Our goal is to attract, develop and retain highly talented employees. We offer an excellent working environment including a hybrid work-from-home/in-office model, opportunities for personal and professional growth, and a comprehensive benefits package.CPSBC is committed to our ongoing journey to be a diverse, equitable and inclusive place to work. All interested applicants, regardless of age, family or marital status, physical or mental disability, race, colour, religion, place of origin, and ancestry, Indigenous identity, gender identity or expression, sex, sexual orientation political belief, socio-economic background, criminal conviction or any other characteristic protected by applicable law, are strongly encouraged to apply. Accommodations are available upon request for candidates taking part in the recruitment and selection process.CPSBC values the strength diversity brings to our workplace, so if you're excited about a career at CPSBC but your past experience doesn't align perfectly with the current job postings or you are not ready to apply yet, we encourage you to create an employee profile in the careers portal and our HR team will be able to see your skills and proactively match you with other roles more closely aligned to your experience and skillset.We thank all applicants for their interest; however, only those selected for interview will be contacted.CPSBC is located on the unceded and traditional territory of the Coast Salish peoples, including the territories of the hən̓q̓əmin̓əm̓ speaking peoples―the xwməθkwəy̓əm (Musqueam) and sel̓íl̓witulh (Tsleil-Waututh) Nations, and the Sḵwx̱wú7mesh-ulh Sníchim speaking peoples―the Sḵwx̱wú7mesh (Squamish) Nation.We acknowledge the rights and title of BC First Nations whose territories span across the province. These territories recognize that laws, governance, and health systems tied to lands and waters have existed here since time immemorial.

📌 Quality Improvement Coordinator, Practice Enhancement Program (Vancouver)
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