RequiredAs Section Manager, Contested Matters, you're responsible for managing activities related to the handling of contested and complex claims nationwide. You lead a team of professionals and administrative support staff and ensure that they meet their performance targets, develop their skills and provide high-quality service. Working closely with the life and health insurance claims teams, you support strategic decision-making on highly complex claims and help improve practices to ensure operational excellence and member and client satisfaction. More specifically, you will be required to:Manage, motivate and develop a team of professionals and administrative support staff responsible for handling contested and complex claims nationwideTake responsibility for team performance, results and skills developmentHelp your immediate supervisor organize work and plan operational activities for the unitCoach and guide team members in making strategic decisions on highly complex claims and guide them in determining which priorities to focus onWork closely with the life and health insurance claims teams to ensure claims are managed efficiently and consistentlyDevelop, implement and monitor the unit's action plan to ensure it's in line with the organization's strategic directionsDefine and enhance the unit's services to maximize business results and client satisfactionIdentify opportunities for improvement and implement innovative solutions that promote operational efficiency and continuous improvementImplement management practices that support engagement, talent development, diversity, employee attraction and retention, and change managementEnsure sound management of individual and team performance, as well as effective reportingRequiredAs Section Manager, Contested Matters, you're responsible for managing activities related to the handling of contested and complex claims nationwide.



You lead a team of professionals and administrative support staff and ensure that they meet their performance targets, develop their skills and provide high-quality service. Working closely with the life and health insurance claims teams, you support strategic decision‐making on highly complex claims and help improve practices to ensure operational excellence and member and client satisfaction. More specifically, you will be required to:Manage, motivate and develop a team of professionals and administrative support staff responsible for handling contested and complex claims nationwideTake responsibility for team performance, results and skills developmentHelp your immediate supervisor organize work and plan operational activities for the unitCoach and guide team members in making strategic decisions on highly complex claims and guide them in determining which priorities to focus onWork closely with the life and health insurance claims teams to ensure claims are managed efficiently and consistentlyDevelop, implement and monitor the unit's action plan to ensure it's in line with the organization's strategic directionsDefine and enhance the unit's services to maximize business results and client satisfactionIdentify opportunities for improvement and implement creative solutions that promote operational efficiency and continuous improvementImplement management practices that support engagement, talent development, diversity, employee attraction and retention, and change managementEnsure sound management of individual and team performance,



as well as effective reportingWhat we offer*Competitive salary and annual bonus4 weeks of flexible vacation starting in the first yearDefined benefit pension plan that provides predictable, stable income throughout retirementGroup insurance including telemedicineReimbursement of health and wellness expenses and telework equipmentBenefits apply based on eligibility criteria.What You Bring To The TableBachelor's degree in a related fieldA minimum of six years of relevant experience, including two years in a management rolePlease note that other combinations of qualifications and relevant experience may be consideredExperience in managing teamsStrong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with english‐speaking parteners, members and/or clients.Knowledge of the legal field and the life and health insurance sectorDecision quality, Develops talent, Drive results, Work processesEquity, Diversity, Inclusion and AccessibilityAt Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!Job FamilyManagement (FG)This position is actually vacant.Desjardins uses tools that incorporate artificial intelligence functionalities to screen or assess applicants as part of the recruitment process for this position.

📌 Section Manager, Contested Matters (Toronto)
🏢 Desjardins
📍 Toronto