Provide outstanding technical support as a Senior Support Engineer with Dialpad, specializing in telecommunications and cloud services. Drive resolution and ensure customer satisfaction across platforms.In this role, you will support Dialpad's cutting-edge communications platform by managing complex issues and enhancing user interaction. Collaborate closely with various teams—Sales, Engineering, and Product—to deliver advanced solutions and improve customer experiences. Candidates should have a strong foundation in network technologies and a passion for customer service.Key Responsibilities:Oversee trouble tickets and complex carrier issuesMonitor and troubleshoot network performance proactivelyAddress customer inquiries and technical challengesDiagnose escalated problems and engage relevant teamsCollaborate closely to streamline support and processesRequirements:Minimum of 3 years' experience in telecom or VoIP supportStrong knowledge of LAN/WAN and cloud technologiesFamiliarity with VoIP and SIP environmentsExcellent problem-solving and communication skillsExperience with ticketing tools like JiraContribute to Dialpad's success by applying your technical expertise and commitment to customer service.

📌 Senior Support Engineer At Dialpad (Kitchener)
🏢 Dialpad
📍 Kitchener