Lead customer success initiatives as a Customer Success Manager at 3rdRisk, located in Vancouver. Oversee onboarding and maintain relationships to ensure clients achieve their goals.This position empowers you to take charge of the customer onboarding lifecycle, ensuring clients gain value from their early experiences. You'll implement effective communication strategies through check-ins and business reviews while contributing to developing a cohesive Customer Success strategy.



Partner with the team to enhance processes that drive customer satisfaction and retention.Key Responsibilities:Manage customer onboarding from kickoff through go-liveContinuously improve onboarding with documentation and playbooksConduct regular check-ins and business reviews with clientsAddress complex customer issues in collaboration with various teamsContribute to building 3rdRisk's Customer Success frameworkRequirements:Experience in customer-facing roles like CSM or account managementStrong interpersonal and communication proficiencyProcess-driven with an emphasis on creating repeatable systemsAdaptability to work alongside global colleaguesInterest in GRC and SaaS principlesShape customer relationships and processes at 3rdRisk, enhancing satisfaction and loyalty.

📌 3rdrisk Customer Success Management Position (Vancouver)
🏢 Diligent
📍 Vancouver