AVASO Technology is seeking a customer-oriented IT Support Engineer to serve at our Technical Bar in Montreal, QC. If you thrive on troubleshooting and delivering stellar user experiences, we want to hear from you.This full time role focuses on Level 2 support for walk-up technical issues. You will troubleshoot Windows OS, laptops, and network connectivity, while executing quick fixes and managing device hot-swaps. Your ability to create and route incident tickets accurately will ensure seamless service delivery in compliance with IT policies.Key Responsibilities:Provide hands-on support for Windows OS and hardware issuesExecute quick fixes for password resets and AD accessManage and configure replacement laptops and peripheralsDocument all interactions and troubleshooting stepsAssess issues for L2 resolution or escalation neededRequirements:Bilingual in English and FrenchOver 4 years in Help Desk or Walk-Up IT SupportFamiliarity with Windows environments and basic networkingGood understanding of ServiceNow or similar toolsStrong communication skills for end-user engagementLeverage your troubleshooting skills and IT knowledge to enhance user experiences at AVASO Technology!

📌 It Support Engineer At Avaso Technology (Dorval)
🏢 AVASO Technology Solutions
📍 Dorval