We are looking for a full-time Equine Receptionist & Administrator (Maternity Cover) to join our friendly and dedicated office team, supporting our veterinary clinicians in delivering exceptional care and service to our clients. Are you passionate about providing outstanding customer service and thrive in a fast-paced, animal-focused environment? We are seeking a friendly, organised, and confident individual to take on this pivotal front-of-house role. As the first point of contact for our clients, you will play an key part in ensuring the smooth day-to-day running of the practice, supporting both our veterinary team and horse owners with a professional, efficient, and welcoming service. Working Hours Monday to Friday, 8:30am to 5:00pm. Flexibility to work additional hours when required to support the needs of the practice. Key Responsibilities Answer and manage incoming telephone calls and client enquiries professionally and efficiently. Schedule appointments and coordinate veterinary visits. Provide administrative support to the veterinary team. Maintain accurate client records and process relevant documentation. Handle payments and general reception duties. Deliver exceptional customer service at all times. Support the wider office team with day-to-day administrative tasks. Ensure all client interactions reflect the values and high standards of the practice. About Langford Vets Equine Practice Langford Vets Equine Practice is located in the beautiful Somerset countryside. As a subsidiary of the University of Bristol,



we are a commercial veterinary business providing services across a wide range of animal species and disciplines, while also helping to educate and train future generations of veterinary professionals. We are a dynamic and innovative organisation committed to excellence in every aspect of our work. We pride ourselves on being a positive, inclusive, and supportive workplace where our people can thrive. Our success is driven by talented and dedicated individuals who work collaboratively to deliver outstanding care and service. About You The ideal candidate will be: Motivated, diligent, organised, and efficient, with a professional and friendly manner. Proficient in the use of Microsoft Office applications. Experienced in administrative work, with excellent attention to detail. Able to manage time effectively and prioritise workloads independently. Numerate, self‑motivated, and confident using their own initiative. Adaptable and able to thrive in a busy, fast‑paced environment. Calm under pressure and capable of multitasking effectively. Knowledgeable about horses and ponies and comfortable working within an equine environment. Committed to delivering excellent customer service.A positive, proactive, flexible, and reliable team member with a strong work ethic. Desirable Skills and Experience Previous experience working within a veterinary practice. Familiarity with veterinary practice management systems. Experience in an equine‑related role or setting. Benefits and wellbeing Time off 6.6 weeks holiday per year, inclusive of

📌 Equine Receptionist & Administrator (Maternity Cover) (Langford)
🏢 Langford Veterinary Services
📍 Langford