We are looking for a Sales Catering Manager to fill a 12 month maternity leave role who will contribute to the overall success of Coast Calgary University Area Hotel by APA by providing superior customer service and selling products and/or services that maximize hotel revenues as identified in the hotel's strategic plan. This role will primarily focus on social, local and other catering business opportunities, and work closely with clients to ensure that events are executed smoothly and in accordance with all client expectations and specifications. This role is also eligible for a sales incentive plan.What you'll do:Acts as the key point of contact with clients, facilitating and fostering strong working relationships ensuring all event details such as menus, room set-up, audio-visual and other needs will exceed client expectationsDevelops new and existing social, local and other catering accounts through outside sales calls, phone prospecting and referrals ensuring all revenue goals are achieved or exceededAnalyzes local market trends and competitor activity to recommend strategies that will improve market shareAchieves timely and accurate processing of professional quote presentations, contracts, reports and client correspondence by proficiency in administrative duties, including keeping detailed and updated client recordsParticipates in site inspections, client appointments, client events as needed to broaden market shareFollows up on internal/external inquiries related to the catering sales functionWorks with the hotel's leadership team to establish and communicate clear objectives, targets,



and operational quality standards for the teamIs visible and accessible, providing open access for leaders and ambassadors to build rapport, discuss issues and resolve concernsDemonstrates a superior customer service attitude with internal/external contacts, which includes listening to and understanding the needs of guests; anticipating and addressing concerns and requirements; looking for opportunities to exceed expectations; and escalating issues as necessaryDelivers excellent service aligned with company policies and brand promises; removes barriers to delivering exceptional guest experiencesResolves issues and identifies when to elevate themMaintains health and safety standards and complies with all regulationsOther duties as requiredWhat you bring:Secondary school diploma4 years of related experience, preferably hotel, with at least 2 years in a sales or client facing roleAdvanced level in the use of MS OfficeProfessional appearance and attitudeExcellent interpersonal skills to develop and maintain relationships with current and long-standing clientsExcellent customer service, phone manner, communication, presentation and conflict resolution skillsProven ability to sell, develop solid working relationships and meet set sales/performance targetsAbility to multi-task and meet multiple deadlinesExperience dealing with fast-paced customer service-oriented environmentsDemonstrated knowledge of the local area and target customer market segmentsExemplifies Coast's core values and enjoys working in a culture of accountabilityAble to work a flexible schedule, which includes evenings, weekends and holidays

📌 Sales Catering Manager Mat Leave 12 Month Contract (Calgary)
🏢 Coast Hotels
📍 Calgary