Desktop Support Technician / Field IT Support AnalystWork Location: 100% Onsite from Day 1Job Summary: We are seeking skilled Desktop Support Technicians to provide comprehensive hardware and software support to employees and incoming new hires. The ideal candidates must have hands‐on technical experience supporting both Windows and Mac environments and demonstrate excellent customer service skills in a fast‐paced, dynamic environment.Key Responsibilities:Image, configure, and install software on Windows and Apple (Mac/iMac) laptops and desktopsProvide remote and onsite support, including IMAC (Install, Move, Add, Change)Troubleshoot post‐deployment issues across Windows, macOS, and mobile devicesPrinter installation, configuration, and break‐fix supportAsset disposal, redeployment, reclaim, and spare parts managementCoordinate shipping, depot services, and hardware refresh activitiesData backup and data recovery coordinationHandle warranty and out‐of‐warranty repairs and replacementsProvide walk‐up support and Executive (VIP) supportAudio/Video setup, troubleshooting, and health checksInventory and asset management, including asset tagging and system updatesOpen, track,



and resolve service requests and incidents to closureCoordinate with external vendors and suppliers for dispatch and repairsCollaborate with cross‐functional teams for recent hire onboardingMaintain accurate hardware assignment recordsProvide weekly inventory and asset movement reportsEnsure compliance with company standards, policies, and proceduresRequired Skills & Qualifications:3–5 years of IT support experience with relevant technical trainingStrong hands‐on experience with Windows and macOS platformsExperience imaging Windows 10 OSProficiency with Microsoft Office applicationsBasic networking knowledge (TCP/IP, Ethernet, Windows Networking)Network printer support experience (queues, servers, maintenance)Experience in help desk or call center environmentsStrong customer service, communication, and interpersonal skillsExcellent organizational skills with ability to manage multiple prioritiesAbility to work extended hours or modified schedules when requiredAbility to lift up to 50 lbsValid driver's license and own car (mileage reimbursed as per policy)MCP and/or A+ certification preferredStrong aptitude for learning and teamworkAdditional Notes:Role requires 100% onsite presence from Day 1Candidates must have hands‐on experience supporting both Windows and Mac environmentsSeniority levelAssociateEmployment typeContractJob functionInformation TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Enterprise Solutions Inc. by 2xBurnaby, British Columbia, Canada – 2 days ago

📌 Field/Desktop Support Specialist (Vancouver)
🏢 Enterprise Solutions
📍 Vancouver